PAIGE HARMON
Philadelphia
Summary
Aspiring Product Manager with 3+ years in customer success and business analysis across financial and tech-driven industries. Proven track record of resolving user pain points, leading training initiatives, and driving data-informed decisions. Passionate about leveraging technology to improve user experiences and bring scalable, human-centered solutions to life. Seeking to transition into product management through Pinterest’s Apprenticeship Program.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst, Relationship Management
Barclays
01.2023 - Current
- Synthesized customer feedback and behavioral data to identify user pain points and recommend product or process improvements aligned with business goals.
- Collaborated cross-functionally across marketing, sales, and service teams to ensure optimal client experiences and strategic alignment.
- Resolved customer inquiries and complaints promptly, leading to increased retention and satisfaction.
- Identified customer behavior trends and surfaced insights to support product feature enhancements and engagement strategies.
- Maintained and utilized CRM data to track client interactions and guide data-informed decisions.
Night Auditor | Customer Success I
IHG
11.2020 - 01.2022
- Resolved user-reported issues efficiently and influenced backend process updates that reduced discrepancies by 10%, improving operational effectiveness.
- Facilitated guest check-ins, financial transactions, and overnight support to enhance user satisfaction.
- Prepared detailed audit reports and coordinated team processes for operational efficiency.
- Mentored and trained new staff to maintain service quality and procedural accuracy.
Relationship Manager
TD Bank
01.2020 - 10.2020
- Conducted in-depth needs assessments and delivered tailored solutions to improve customer retention and product adoption.
- Collaborated with cross-functional teams to drive long-term success and address client concerns proactively.
- Analyzed client data to identify improvement opportunities and supported strategy adjustments.
Front Desk Lead Associate
Carnegie Inn & Spa
08.2018 - 12.2019
- Managed reservations, guest services, and financial transactions to ensure an efficient and positive experience.
- Reduced discrepancies by 10% through improved reconciliation techniques and operational updates.
- Consistently received positive feedback for professionalism and responsiveness.
Education
Bachelor of Science - Business Management
Pennsylvania State University
12.2025
High School Diploma -
Penn Wood High School
01.2014
Skills
- Customer Relationship Management (CRM)
- Salesforce
- Data Analysis & Insight Generation
- Virtual Training & Onboarding
- Issue Resolution & Customer Advocacy
- Cross-Functional Collaboration
- Business Requirements Gathering
- Clear & Effective Communication
- User Pain Point Identification
- Project Coordination & Deadline Management
Certification
- Business Intelligence Analyst Professional, IBM, 2025
- Project Management Certification, 2025
- Cloud Computing Primer, Codio, 2024
- Customer Success Management, TD Bank, 2020
Additional Information
Experience using Salesforce SaaS platforms, CRM systems, and digital communication tools to support customer goals., Exploring product management frameworks including OKRs, AARRR, and Agile methodologies. Passion for leveraging AI tools to enhance educator experiences and student outcomes.
Timeline
Business Analyst, Relationship Management
Barclays
01.2023 - Current
Night Auditor | Customer Success I
IHG
11.2020 - 01.2022
Relationship Manager
TD Bank
01.2020 - 10.2020
Front Desk Lead Associate
Carnegie Inn & Spa
08.2018 - 12.2019
Bachelor of Science - Business Management
Pennsylvania State University
High School Diploma -
Penn Wood High School