Summary
Overview
Work History
Education
Skills
Timeline
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Paige Sievers

York Haven

Summary

Proven leader in operations management, adept at performance monitoring and staff supervision, significantly enhancing team productivity at DHL Supply Chain. Expert in transportation planning and Microsoft Office, with a talent for fostering high levels of customer satisfaction and team efficiency. Achieved notable improvements in operational workflows, demonstrating exceptional task delegation and communication skills.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

DHL Supply Chain
07.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Arranged transportation to meet the specific needs of diverse clients.
  • Quickly managed and rectified disputes, ensuring satisfaction.
  • Balanced workforce allocation and order volumes for punctual shipment completion.
  • Managed strict deadlines, ensuring completion to meet customer satisfaction.
  • Coordinated and oversaw truckloads for diverse customer products and volumes each day.

Supervisor of Operations

UPS
02.2021 - 07.2023
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Ensured adherence to DOT regulations while managing hazardous packages.
  • Ensured trucks loads were dispatched according to the schedule.

CNA

Diakon Lutheran
04.2020 - 06.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Team Member

Rutter's
08.2018 - 04.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

CNA License -

HACC
Gettysburg, PA

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Managing schedules
  • Documentation management
  • Load planning
  • Transportation planning
  • Microsoft office

Timeline

Operations Supervisor

DHL Supply Chain
07.2023 - Current

Supervisor of Operations

UPS
02.2021 - 07.2023

CNA

Diakon Lutheran
04.2020 - 06.2021

Team Member

Rutter's
08.2018 - 04.2020

CNA License -

HACC

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Paige Sievers