Pallavi Dixit

• Manage office operations, including correspondence, filing systems, and documentation.
• Maintain accurate student records, admissions data, attendance registers, and academic reports.
• Assist in fee collection, financial record-keeping, and preparation of budget-related documents.
• Serve as the primary point of contact for parents, students, staff, and external stakeholders.
• Support teachers and staff with scheduling, meeting coordination, and administrative needs.
• Ensure compliance with institutional policies and education board requirements.
• Organize official communications, notices, and circulars.
• Prepare periodic reports for management review.
• Handle procurement of office supplies and manage inventory.
• Provide support during school events, examinations, and parent meetings.

• Handled customer queries, escalations, and Stock Exchange-related issues while ensuring compliance with SEBI norms.
• Provided detailed product and service information, improving customer satisfaction and loyalty.
• Generated business leads through effective lobby management and customer engagement.
• Maintained and reconciled customer ledger balances and petty cash modules.
• Prepared and analyzed process reports, daily trackers, and monthly performance summaries for channel heads.
• Supported sales and operations by working on ICRA, Talisma, Class, and DP Back Office software.
• Scrutinized NSE, BSE, Commodity, and Currency forms; coordinated with the sales team to resolve errors and ensure compliance.
• Contributed to process improvement initiatives to enhance branch efficiency.

Key Achievement: Successfully reduced customer complaint resolution time by streamlining escalation procedures, improving branch service ratings.

• Resolved walk-in, telephonic, and sales team queries in a timely and professional manner.
• Maintained DSR & MIS reports to track sales team performance and branch operations.
• Screened and scrutinized proposal forms, ensuring accuracy and compliance with IRDA regulations.
• Coordinated with panel doctors for medical reports and escalated unresolved cases to Head Office.
• Managed policy underwriting, issuance, and timely dispatch of bonds, ensuring service-level adherence.
• Worked extensively on OPUS software, supporting both sales and operational activities.
• Analyzed operational data to identify trends and inform decision-making.
• Collaborated with other departments to ensure smooth daily operations.
• Developed training programs to enhance staff performance and skills.
• Oversaw daily operations of departmental staff including scheduling, training, hiring and performance management.
• Key Achievement: Improved accuracy in proposal form screening, reducing error-related delays by 20%.