Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Pam Ortt

Allentown

Summary

Dynamic HR Generalist with a proven track record at Quanex, excelling in talent acquisition and employee development. Expert in leveraging HRIS and project management to enhance performance and drive organizational growth. Recognized for fostering a collaborative environment and implementing effective HR policies that support business objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

HR Generalist

Quanex
Allentown
03.2022 - Current
  • Identify and deliver solutions to support business leaders on decisions related to talent, employee relations, recruitment, and compensation.
  • Collaborate with the broader HR team to roll out and implement HR strategies to enable business objectives and support future business growth.
  • Coordinate and conduct new hire orientations and employee training development initiatives, including conducting research, developing presentations and materials, and organizing and/or conducting training programs on various topics for employees.
  • Provide training and development resources to facilitate employee growth and development. Manage the recruitment, selection, and onboarding of all facility personnel.
  • Administer the company’s substance abuse testing program to support the company’s drug-free and alcohol-free policies.
  • Prepares and fosters positive employee communication through verbal and written communication.
  • Supports the administration of compensation programs and performance management programs.
  • Develop and implement HR personnel policies and procedures.
  • Manage administrative activities for the department (maintaining employee records, data entry, filing, reporting, processing invoices, etc.).
  • Maintain in-depth current knowledge of federal, state, and local regulations to ensure compliance.
  • Serve as lead for special projects and other related duties as required and assigned.
  • Responsible for maintaining time and attendance, discipline, and personnel records. Responds to general employee inquiries on related topics including benefits, payroll, employee leave, schedules, and compensation.

HR Generalist/Recruiter

Wehrung's Lumber & Home Center
Ottsville
07.2021 - 03.2022
  • The Human Resource Generalist leads and directs the routine functions of the Human Resources (HR) department including employee onboarding, administering pay, benefits, and leave, and enforcing company policies and practices and handles insurance and 401k.
  • Creating a recruitment plan and calendar according to operation and sales projections.
  • Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters.
  • Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations.
  • Maintaining physical and digital files for employees and their documents, benefits, and attendance records.
  • Creating employee engagement plans, getting necessary budget approval, and initiating activities.
  • Collaborating with outside vendors, upper management, and employees to maintain CSR standards conscripted by authorities.
  • Evaluating employee performance and appraising their pay scale accordingly.
  • Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances.

Senior Payroll and Human Resource Specialist

Paychex, Inc.
Allentown
11.2018 - 07.2021
  • Leverages knowledge of Human Resource Policies, Payroll Tax and Administration processes and superb Customer Service to provide oversight and management of payroll tax processing activities.
  • Jointly acts as Human Resources contact to effectively resolve employee and client issues with empathy and accuracy.
  • Performs oversight and processing of payroll taxes for large portfolio of clients valued at $15 million.
  • Files tax returns, amendments, and adjustments timely and accurately.
  • Perform all weekly, monthly, quarterly, and annual payroll tax support services including audits.
  • Research discrepancies and works with clients to resolve issues quickly and effectively.
  • Ability to analyze data, identify key issues, and prepare comprehensive recommendations and dashboards to present to clients and leadership.
  • Collaborates with stakeholders to review situations and advise employees and managers regarding Human Resource matters.
  • Comprehensive knowledge of federal, state, and local legislations affecting the workplace.
  • Performs as a critical resource for different HR projects (Talent Management, Employee Engagement, Employee and Leadership Development programs).
  • Prepares and presents complex business topics to internal and external stakeholders.

Assistant Store Manager

Mattress Warehouse
Quakertown
06.2017 - 11.2019
  • Managed busy store activities to meet and exceed sales targets as well as strengthen customer loyalty and enhance the store image and brand.
  • Responsible for talent acquisition, HR activities and sales team management.
  • Created unparalleled customer service experience in $600,000 revenue per year store through focus on customers’ needs.
  • Performed talent acquisition and on-boarding activities to recruit high performing sales associates for team of X employees.
  • Motivates sales team to exceed key performance objectives that include service and sales metrics, sales and customer satisfaction goals and store compliance/audits.
  • Provided continuous feedback and coaching to improve individual employee and store performance.
  • Key Management resource to coordinate the opening of new Mattress Warehouse stores within a 50 miles radius.
  • Delivered operational and merchandising excellence, measured by store KPIs and sales totals achieved.
  • Trained employees and upheld operational policies and procedures.

Assistant Store Manager

Sprint Connect
Easton
12.2016 - 06.2017
  • Managed busy store activities to meet and exceed sales targets as well as strengthen customer loyalty and enhance the store image and brand.
  • Responsible for talent acquisition, HR activities and sales team management.
  • Created unparalleled customer service experience in $1.5 million per year store through focus on customers’ needs.
  • Performed talent acquisition and on-boarding activities to recruit high performing sales associates for team of 5 employees.
  • Motivates sales team to exceed key performance objectives that include service and sales metrics, sales and customer satisfaction goals and store compliance/audits.
  • Provided continuous feedback and coaching to improve individual employee and store performance.
  • Key Management resource to coordinate the opening of new Mattress Warehouse stores within a 50 miles radius.
  • Delivered operational and merchandising excellence, measured by store KPIs and sales totals achieved.
  • Trained employees and upheld operational policies and procedures.

Branch Manager Assistance Vice President

Wells Fargo
Macungie
07.2012 - 10.2016
  • Managed a busy branch for retail sales and service function while maintaining the primary goal of serving customers’ needs to provide greater market share, wallet share and profitability.
  • Developed a vital sales and service organization, promoting teamwork with partners and other corporate departments.
  • Created, trained, and coached a successful sales team through the concept of development of staff as a competitive branch advantage.
  • Developed and administered branch budgets, business development goals and objectives, staffing models, schedules, and performance standards for $20 million in branch business. Level 3 branch.
  • Human Resource policy advocate: Presented at meetings with Senior Management to bring new ideas and a strategic mindset to help improve HR activities within the branch.
  • Acted as a liaison for employees on payroll, benefits, and Workday issues in partnership with Payroll, Total Rewards and MK Workday.
  • Human Resource Policy Development: Recommended & drafted performance management action plans for branch standard violations. Implemented new policies with employees.

Customer Service/Sales Support/Supervisor

Olympus
Center Valley
05.2011 - 07.2012
  • Led customer service and support functions for the Americas team for medical and surgical devices.
  • Managed a team of customer service representatives who supported a $3B division through the support of sales teams and providing customer-facing support of hospital and surgery centers for order fulfillment, returns, and invoicing disputes.
  • Directly managed a staff of 45-Customer Service/Sales Support Agents by actively providing coaching and mentoring to maintain a high degree of employee productivity and morale.
  • Pioneered vision for Customer Service up-selling strategy to drive incremental revenue for the Medical Products business. Created selling scripts and initiated a pilot program that generated $300k in incremental business.
  • Trained Customer Service Reps and rolled out an up-selling program throughout the team that generated $860k in the first fiscal year and over 1.2M in the second fiscal year.
  • Tracked sales KPIS and helped motivate Customer Service Representatives to increase numbers on a weekly basis.
  • Audited and approved VA Government quotations. Thorough knowledge of VA, HealthTrust (HPG), Amerinet, Broadlane-Kaiser, MedAssets, Novation and Premier contracts.
  • Analyzed data to make positive recommendations on process improvements. Responsible for high dollar projects from start to completion, including project to sale 5+ hours per day for fax order processing using share point.
  • Successfully developed and conducted training for cross-functional teams related to internal processes during the acquisition of GYRUS/ACMI, Olympus Surgical and Olympus Industrial.
  • Trained various departments on systems applications, J-SOX, JD Edwards, soft selling and service skills and leadership initiatives.

Team Manager

T-MOBILE
Bethlehem
01.2000 - 01.2010
  • Fulfilled a critical role in managing the performance of six supervisors for the technical support division of this multibillion-dollar leader in telecommunications services.
  • Conducted detailed evaluations, providing follow-up and recommendations to address areas where reinforcement is needed.
  • Developed Tech Care Coaches designed to meet the team's performance results across all corporate goals daily.
  • Pioneered the launch of the Frisco Tech Care Center for new Team Managers and Coaches.
  • Instrumental in the production of complete and final project documentation, incorporating Microsoft Office applications, Visio, action plans, and checklists to generate project workbooks.
  • Served a leadership role as the Point of Contact for the Allentown Tech Care Center, ensuring continuous customer support during system outages and scheduled downtime.
  • Seamlessly fulfilled a variety of HR and administration responsibilities, including all recruitment, hiring, training, and coaching of management team members and front-line employees.
  • As part of the Offline Functions Team, providing prompt and accurate technical support for customer issues, including those relating to handset exchanges and SIM cards, and any escalation requests from senior management.
  • Furnished key assistance to the development of training for Smart Access, Samson 4.6, and T-Zones.
  • Directed the actions of a team of 8 supervisors and 125 direct reports.

Education

Bachelor of Arts - Human Resource Management

MUHLENBERG COLLEGE
Allentown, PA

Associate of Arts - Criminal Justice

LEHIGH CARBON COMMUNITY COLLEGE
Schnecksville, PA

Associate of Arts - Education

NORTHAMPTON COMMUNITY COLLEGE
Tannersville, PA

Skills

  • Oracle
  • Product Management
  • Visio
  • ADP
  • HR Sourcing
  • Succession planning
  • Recruiting
  • Employee Orientation
  • PeopleSoft
  • Project Management
  • Microsoft Excel
  • Leadership
  • Management
  • Forecasting
  • Talent Management
  • Human Resources Management
  • Performance management
  • Workday
  • Workers' compensation
  • HRIS
  • Talent acquisition
  • Compensation administration
  • Policy development

Certification

Professional Human Resource Management, Penn State Lehigh Valley

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Supervisory skills: Motivating & assessing employees, 02/01/21, Highly Proficient
  • Management & leadership skills: Planning & execution, 02/01/21, Familiar
  • Recruiting, 03/01/21, Highly Proficient
  • Management & leadership skills: Impact & influence, 10/01/20, Highly Proficient
  • HR: Compensation & benefits, Proficient

Timeline

HR Generalist

Quanex
03.2022 - Current

HR Generalist/Recruiter

Wehrung's Lumber & Home Center
07.2021 - 03.2022

Senior Payroll and Human Resource Specialist

Paychex, Inc.
11.2018 - 07.2021

Assistant Store Manager

Mattress Warehouse
06.2017 - 11.2019

Assistant Store Manager

Sprint Connect
12.2016 - 06.2017

Branch Manager Assistance Vice President

Wells Fargo
07.2012 - 10.2016

Customer Service/Sales Support/Supervisor

Olympus
05.2011 - 07.2012

Team Manager

T-MOBILE
01.2000 - 01.2010

Bachelor of Arts - Human Resource Management

MUHLENBERG COLLEGE

Associate of Arts - Criminal Justice

LEHIGH CARBON COMMUNITY COLLEGE

Associate of Arts - Education

NORTHAMPTON COMMUNITY COLLEGE

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