Summary
Work History
Education
Skills
Timeline
Generic

Pamalia Francisco

Allentown

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at Instacart. Recognized for consistently verifying order accuracy and prioritizing customer satisfaction, achieving high ratings. Adept at planning and organization, ensuring timely deliveries while maintaining quality standards. Committed to enhancing client experiences through effective communication and decision-making.

Work History

Shopper

Instacart
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Selected best-quality perishable items such as meat and produce.
  • Verified each item matched order sheet's description.
  • Loaded and unloaded orders at customer's homes or locations.

Medication Technician

Country Meadows of Allentown
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Reordered medication to maintain adequate supply.
  • Monitored medication storage area to maintain medication security and control.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Personal Care Assistant

Country Meadows of Allentown
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Receptionist

Neurology Of Bethlehem
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Waitress

Trivet Family Restaurant
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Hostess

Trivet Family Restaurant
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Associate in Specialized Business - Medical Assisting And Office Administration

Lehigh Valley College
Center Valley

High School Diploma -

Brandywine Heights High School
Topton, PA

Skills

  • Strong work ethic
  • Accurate money handling
  • Flexible schedule
  • Prioritizing orders
  • Planning and organization
  • Decision-making
  • Customer relations
  • Verifying order accuracy
  • Customer service

Timeline

Associate in Specialized Business - Medical Assisting And Office Administration

Lehigh Valley College

High School Diploma -

Brandywine Heights High School

Shopper

Instacart

Medication Technician

Country Meadows of Allentown

Personal Care Assistant

Country Meadows of Allentown

Receptionist

Neurology Of Bethlehem

Waitress

Trivet Family Restaurant

Restaurant Hostess

Trivet Family Restaurant

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Pamalia Francisco