Pamela Alemhoca
Yardley
Summary
I am a dynamic and highly motivated Esthetician with a passion for skincare. I have a proven track record in achieving rebooking targets and enhancing guest experiences through exceptional customer service. I enjoy learning and educating my guests on how to achieve their goals and look their best. I love what I do and would very much appreciate the opportunity to take the next jump into Medical Esthetics.
Overview
22
22
years of professional experience
Work History
Esthetician
European Wax Center
Newtown, PA
06.2021 - Current
- Assisted in managing daily bookings for 18-20 guests in 15-minute intervals. Developed skills in providing efficient and friendly service delivery.
- Surpassed weekly rebooking targets while actively promoting additional services.
- Assisted in maintaining room to comply with state board standards. Cleaned and sanitized spaces after each client visit. Monitored cleanliness to support a safe environment.
- Directed store maintenance operations by coordinating back stock organization, cleaning main areas, and managing large shipment unboxing.
- Assisted in onboarding new hires by providing training on ewc protocol and proper waxing techniques. Supported new hires as a peer trainer for the initial two weeks and served as a point of contact thereafter.
- Facilitated weekly meetings with employees to discuss company status. Reviewed goals, strategies, and objectives collaboratively. Supported team alignment with organizational priorities.
Esthetician
The Spa on Main
Yardley, PA
03.2018 - 2020
- Executed high-end facial treatments, including peels and microdermabrasion, to enhance skin health.
- Trained in Skin Ceuticals and Yonka
- Assisted in managing waxing department operations at spa. Upgraded product offerings and improved wax rooms. Trained staff on effective waxing techniques and aftercare practices.
- Managed operations and staff during challenging circumstances of spa closure due to COVID-19.
- Provided exceptional customer service during waxing and skin care treatments.
- Educated clients on proper skin care routines and product usage.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Esthetician
Heads and Tails Waxing Boutique
Yardley, PA
06.2014 - 2018
- Cultivated skills to accommodate high-end clients in a contemporary, non-traditional spa environment.
- Proposed additional services to enhance ticket value and customer experience.
- Achieved licensure in lash lifting and tinting techniques.
- Assisted in managing front desk operations by confirming appointments. Supported guests in scheduling appointments. Facilitated check-out processes and rebooked guests for future visits.
- Facilitated monthly back stock orders based on historical data and current business account metrics.
- Oversaw maintenance of pristine aesthetic rooms and common areas.
Esthetician
Body Restoration
Philadelphia, PA
05.2004 - 06.2014
- Performed full body waxing services using high-quality products and soothing compresses.
- Conducted skin analyses to perform facials using Dermalogica and SkinCeuticals products. Assisted clients in achieving relaxation through aromatherapy steam applications and medium massage techniques on scalp, décolleté, and face.
- Designed and executed protocols for body scrubs and detox wraps using Avance marine skin care line.
- Cultivated client relationships to optimize retail and service offerings.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PAAdvanced Esthetician 600 Hours -
Jean Madeline
Philadelphia, PA05.2004
Bachelor of Science - Criminology / Sociology
State University of West Ga
Carrollton Ga 05.2001
Skills
Excellent customer service
Educated on several skin care lines
Highly motivated
Dependable
Mature
Very interested in learning and expanding my career
Skincare and taking care of other people is my passion and purpose
Accomplishments
Named Best Waxer in Philadelphia by Marie Clare in May 2016’
Timeline
Esthetician
European Wax Center
06.2021 - Current
Esthetician
The Spa on Main
03.2018 - 2020
Esthetician
Heads and Tails Waxing Boutique
06.2014 - 2018
Esthetician
Body Restoration
05.2004 - 06.2014
High School Diploma -
Pennsbury High School
Advanced Esthetician 600 Hours -
Jean Madeline
Bachelor of Science - Criminology / Sociology
State University of West Ga