Pamela Christjohn
Bradford
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Facilitated Enroller
Bradford Regional Medical Center
Bradford
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed insurance verification and authorization requests for patients.
- Assisted patients with accessing medical records and information.
- Educated patients about financial responsibilities and payment options.
- Collaborated with healthcare providers to ensure accurate patient information.
- Maintained confidentiality of sensitive patient data and records.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Patient Access Representative
Bradford Regional Medical Center
Bradford
09.2023 - 02.2024
- Managed patient check-in and registration processes efficiently.
- Assisted patients with accessing medical records and information.
- Collaborated with healthcare providers to ensure accurate patient information.
- Maintained confidentiality of sensitive patient data and records.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
Childcare Provider
Self-employeed
Bradford
06.1997 - 06.2023
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained safe play environment.
Education
GED -
Bradford Area High School
Bradford, PA06.1997
Certification
- NY State of Health Assistor
- PA Compass Community Partner
Timeline
Facilitated Enroller
Bradford Regional Medical Center
03.2024 - Current
Patient Access Representative
Bradford Regional Medical Center
09.2023 - 02.2024
Childcare Provider
Self-employeed
06.1997 - 06.2023
GED -
Bradford Area High School