Pamela Dobrick
New Kensington
Summary
Goal-driven Assistant Store Manager experienced in exceeding revenue and profit goals while controlling inventory shrinkage. Achieved customer retention and referrals through effective training and development, coaching, and communication. Focused on enhancing service delivery and fostering positive customer relationships to drive team success.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
Service Manager
National Tire and Battery
Pittsburgh
07.2025 - Current
- Managed daily operations of service department to ensure seamless workflow.
- Coordinated service schedules to optimize technician productivity and customer satisfaction.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained and mentored staff on customer service best practices and procedures.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Oversaw inventory management and ordering of tire and battery products.
- Implemented safety protocols to maintain a safe working environment for all employees.
- Monitored service performance metrics to identify areas of improvement.
- Created written estimates and obtained customer consent to proceed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Operations Manager
Ulta Beauty Inc.
Pittsburgh
02.2025 - 08.2025
- Managed daily store operations and ensured compliance with company standards.
- Oversaw inventory management and maintained optimal stock levels.
- Trained and mentored staff on customer service best practices.
- Collaborated with cross-functional teams to support promotional events.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
Supervisor
Starbucks
Pittsburgh
11.2022 - 02.2025
- Supervised daily operations to ensure high-quality customer service.
- Trained and mentored new baristas on beverage preparation standards.
- Managed inventory levels and placed orders for supplies as needed.
- Implemented store policies and procedures to maintain operational efficiency.
- Coordinated with management to address customer feedback and concerns.
- Promoted a positive team environment through effective communication strategies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Assistant Store Manager
Aldi
Penn Hills
09.2018 - 11.2022
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Coached and developed store associates through formal and informal interactions.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Cashier
McGinnis Sisters Special Food Stores
Monroeville
06.2016 - 04.2018
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved issues with cash registers, card scanners and printers.
Stay at Home Mom
Pamela Dobrick
Turtle Creek
09.2000 - 06.2016
- Chose to stay home and raise my children.
Combat Medic
US Army
Erie
08.1995 - 09.2004
- Trained extensively in advanced lifesaving techniques, communications and telemedicine skills to provide best care in remote locations.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Completed regular patrols of assigned areas within operational areas.
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
- Conducted tests, gave vaccines and administered medications for acute and long-term conditions.
- Deployed to forward operating bases to accompany battle personnel on patrol, engagements and scout missions to provide needed medical attention.
Waitress
Applebee's Neighborhood Grill & Bar
Monroeville
09.1998 - 09.2000
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Increased sales of high margin menu items through effective upselling.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
CNA
Forbes Regional Hospital
Monroeville
04.1997 - 08.1998
- Performed routine checks on patient vitals, ensuring timely identification of health status changes.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Addressed patient alarms and needs-assessment requests to facilitate prompt treatment decisions.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements while assisting with feeding and monitoring to support overall health.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
Rocky Grove High School
Franklin, PA 09.1991 - 06.1995
Certified Nursing Assistant - Nursing Assistance
Venango County Vo Tech
06.1992 - 06.1995
Combat -
Ft Sam Houston Army Medical School
Skills
- Service team management
- Customer Service
- Customer satisfaction measurement
- Customer retention
- Sales strategies
- P&L accountability
- Budget oversight
- Operational efficiency
- Workforce Management
- Inventory management
- Stock management
- POS systems operations
- Service coordination
- Merchandising
- Metrics analysis
- Supervision and training
- Employee development
- Staff development
- Crew leadership
- Task delegation
- Coaching
- Conflict resolution
- Performance evaluation
- Team building
- Staff motivation
- Feedback coaching
- Time management
- Workplace safety
- Operational compliance
- Multitasking and organization
- Relationship management
- Customer relations
- Customer service
- Team culture
- Upselling
- Staff development
- Team culture
- Customer satisfaction measurement
Timeline
Service Manager
National Tire and Battery
07.2025 - Current
Operations Manager
Ulta Beauty Inc.
02.2025 - 08.2025
Supervisor
Starbucks
11.2022 - 02.2025
Assistant Store Manager
Aldi
09.2018 - 11.2022
Cashier
McGinnis Sisters Special Food Stores
06.2016 - 04.2018
Stay at Home Mom
Pamela Dobrick
09.2000 - 06.2016
Waitress
Applebee's Neighborhood Grill & Bar
09.1998 - 09.2000
CNA
Forbes Regional Hospital
04.1997 - 08.1998
Combat Medic
US Army
08.1995 - 09.2004
Certified Nursing Assistant - Nursing Assistance
Venango County Vo Tech
06.1992 - 06.1995
High School Diploma -
Rocky Grove High School
09.1991 - 06.1995
Combat -
Ft Sam Houston Army Medical School