Summary
Overview
Work History
Education
Skills
Certification
Pennsylvania State Public Notary
Timeline
Generic

Pamela Gresham

Breinigsville

Summary

Compassionate and reliable caregiver with extensive experience at Tempus Unlimited, enhancing patient independence and quality of life. Skilled in patient monitoring and dressing assistance, I effectively adapted care for diverse medical conditions, ensuring safety and emotional support. Proven ability to foster trust and improve overall wellness in challenging situations.

Healthcare professional with comprehensive patient care experience and notable contributions to patient recovery and comfort. Proven ability to work collaboratively in dynamic environments, ensuring high-quality care standards are met. Known for reliability and adaptability under changing conditions.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Nurse Aide

Tempus Unlimited
04.2017 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.

Direct Care Worker

Epic Health Svces
05.2016 - 04.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.

Virtual Customer Service Associate

1800 Flowers
12.2012 - 12.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
  • Collaborated with team members to continuously improve overall customer service quality.
  • Strengthened relationships with key clients by providing personalized attention and addressing their unique needs proactively.
  • Identified opportunities for upselling products or services during customer interactions, boosting company revenue.

NYC Park and Recreation Officer

NYC Parks Department
06.1999 - 08.2015
  • Monitored facility conditions.
  • Developed emergency response plans for recreational facilities, ensuring preparedness in case of accidents or incidents during program offerings.
  • Improved customer satisfaction through regular evaluation and adjustment of program offerings based on feedback.
  • Ensured compliance with federal, state, and local regulations pertaining to recreation operations within the jurisdiction''s guidelines.
  • Monitored facility usage and maintenance needs to ensure safe, clean spaces were available for participants at all times.
  • Implemented risk management strategies to minimize potential hazards during recreational activities, ensuring participant safety at all times.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Education

No Degree - Nursing

Northampton Community College
Bethlehem, PA

Skills

  • Compassionate caregiver
  • Reliable team player
  • Patient monitoring
  • Dressing assistance

Certification

  • CNA - Certified Nurse Assistant

Pennsylvania State Public Notary

State appointed Public Notary for the State of Pennsylvania

Timeline

Nurse Aide

Tempus Unlimited
04.2017 - Current

Direct Care Worker

Epic Health Svces
05.2016 - 04.2018

Virtual Customer Service Associate

1800 Flowers
12.2012 - 12.2015

NYC Park and Recreation Officer

NYC Parks Department
06.1999 - 08.2015

No Degree - Nursing

Northampton Community College

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Pamela Gresham