Pamela L Costa

• Label components
• Tubes
• 2 RBC's
• Waste
• Deglyce and Freeze

• Operational Management
• Sales & Marketing strategies
• Sales Management
• Staffing Oversight
• Business Development & Planning
• Order Management
• Leadership Skills
• Conflict Management
• Staff Management
• Performance Management
• Training & Coaching
• Customer Service

Mange employees, manage stores, ordered phones, ordered accessories, balanced monthly books for each location, made bank deposits, payroll, managed inventory, verified and documented the arrival of phones and accessories checking for accuracy and damage, and ensured the inventory matched the purchase order.

• Answered the phone
• Accounts receivable
• Worked closely with clients to finance the products they were purchasing
• Balanced the cash drawer each day
• Made bank deposits

• Processed payroll data accurately for all employee classifications.
• Maintained employee records using payroll management software.
• Double checked clients and printed bills for accounts payable

• Managed daily operations of a busy pizza restaurant.
• Trained staff in food preparation and customer service techniques.
• Oversaw inventory management and supply ordering processes.
• Developed menu offerings based on customer preferences and trends.
• Ensured compliance with health and safety regulations in the kitchen.
• Handled customer inquiries and resolved service issues effectively.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.

• Managed accounts payable and receivable processes efficiently.
• Assisted in cash flow forecasting and reporting.
• Processed vendor payments accurately and efficiently.
• Managed accounts receivable and payables processes, including invoicing, payments, and collections.
• Prepared journal entries related to accounts payable and receivable activities.
• Performed month-end closing tasks such as reconciling subledger accounts.

• As the shipment of goods would arrive I would fill the orders that we received and would have them shipped to the customers
• Managed multiple accounts simultaneously while meeting deadlines.
• Acted as main point of contact in matters relating to client concerns and needs.

• Assisted customers in selecting products to enhance shopping experience.
• Maintained product displays to ensure appealing store presentation.
• Processed transactions accurately using point-of-sale systems.
• Resolved customer inquiries and complaints promptly and professionally.
• Organized inventory and restocked shelves to ensure product availability.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Built and maintained relationships with peers and upper management to drive team success.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Taught classes