Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Pamela Pall

Step By Step, Inc.
Sweet Valley
1
Certification
29
years of professional experience

Experienced case manager with a background in behavioral health, care coordination, and accurate documentation. Strengths include communication, problem-solving, time management, and relationship building to support consistent client care.

Work History

Case Manager

23 Years 6 Months
Step By Step, Inc. | 04.2003 - Current
  • Coordinated individualized treatment plans aligned with client needs, goals, and referral requirements.
  • Maintained compliance with agency procedures, confidentiality standards, and reporting expectations.
  • Facilitated communication among families, providers, and support staff to strengthen care coordination.
  • Assessed client progress and updated case documentation for accurate, timely recordkeeping.
  • Collaborated with interdisciplinary teams to resolve barriers and maintain continuity of care.
  • Monitored caseloads and prioritized follow-up actions to support service delivery consistency.

Behavior Health Technician

5 Years 3 Months
New Story | 01.1998 - 04.2003
  • Implemented individualized behavior intervention plans to support skill acquisition and reduce disruptive behaviors.
  • Collected accurate session data to track progress and inform treatment adjustments.
  • Modeled positive reinforcement strategies during instruction, transitions, and daily routines.
  • Assisted clients with communication and adaptive living skills.

Education

Bachelor of Science - Psychology

Wilkes University | Wilkes-barre, PA | 05-1997

Skills

Case management
Treatment planning
Case documentation
Problem-solving
Time management
Organization and multitasking
Decision-making
Relationship building
Positive attitude

Certification

Certified in Adult/Pediatric CPR/AED

AMerican Red Cross Instructor

Timeline

Case Manager

Step By Step, Inc.
04.2003 - CurrentRead More

Behavior Health Technician

New Story
01.1998 - 04.2003Read More

Wilkes University

Bachelor of Science from Psychology
Read More
Pamela Pall