Reservation Agent with 2 years of experience in handling domestic flight bookings and luggage. Skilled in customer service, problem-solving, and managing reservations. Fluent in Spanish. Responsable, punctual and team player.
Handled customer service inquiries and complaints regarding ticket purchases and reservations.
Collaborated with other agents to resolve customer concerns in a timely manner.
Processed payments and refunds for tickets using a variety of payment methods.
Customer service
Communication skills
Word, Excel & PowerPoint skills
Ticketing/ Problems solving
Bilingual (Spanish)
Team player