Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela E Haro

Allentown

Summary

Reservation Agent with 2 years of experience in handling domestic flight bookings and luggage. Skilled in customer service, problem-solving, and managing reservations. Fluent in Spanish. Responsable, punctual and team player.

Overview

4
4
years of professional experience

Work History

Customer Service

OTG Delta Airlines
07.2023 - 05.2025
  • Maintained punctual delivery times for consistent customer service experience.
  • Directed cleaning, restocking, and customer service activities.
  • Developed lasting relationships with clients through exceptional customer service skills.
  • Greeted customers at counter and provided excellent customer service.
  • Maintained exceptional customer service standards throughout every shift.
  • Utilized exceptional customer service skills to satisfy all needs.

Ticketing Agent

LaGuardia Aiport Delta
08.2021 - 09.2023

Handled customer service inquiries and complaints regarding ticket purchases and reservations.

Collaborated with other agents to resolve customer concerns in a timely manner.

Processed payments and refunds for tickets using a variety of payment methods.

Education

Nursing -

The School For Medical & Dental Assistant
Long Island City, NY
11.2014

High School Diploma -

John Bowne High School
Flushing, NY
06.2011

Skills

    Customer service

    Communication skills

    Word, Excel & PowerPoint skills

    Ticketing/ Problems solving

    Bilingual (Spanish)

    Team player

Timeline

Customer Service

OTG Delta Airlines
07.2023 - 05.2025

Ticketing Agent

LaGuardia Aiport Delta
08.2021 - 09.2023

Nursing -

The School For Medical & Dental Assistant

High School Diploma -

John Bowne High School
Pamela E Haro