Paramjeet Kaur
Philadelphia
Summary
Professional Table Games Floor Supervisor with experience. Sound knowledge of table games as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Table Games Floor Supervisor
Rivers Casino
Philadelphia
11.2024 - Current
- Supervised daily operations of table games to ensure compliance with regulations.
- Trained and mentored staff on game procedures and customer service standards.
- Monitored gaming activity to identify and address discrepancies or issues.
- Resolved player disputes and provided exceptional customer service support.
- Collaborated with management to improve operational processes and enhance service quality.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Established and maintained banks and table limits for each game.
- Kept all games in compliance with casino and gaming standards.
- Observed tables closely to spot errors and irregularities.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Table Games Dealer
Rivers Casino
Philadelphia
03.2019 - Current
- Dealt cards for various table games, ensuring smooth gameplay and player engagement.
- Monitored player activities for compliance with casino regulations and fair play standards.
- Handled cash transactions accurately, processing bets and payouts efficiently during games.
- Explained game rules to players, enhancing their understanding and enjoyment of the experience.
- Maintained cleanliness and organization of the gaming table area throughout shifts.
- Attended training sessions on new games and procedures, staying updated on industry changes.
- Provided exceptional customer service, fostering a welcoming atmosphere for all patrons.
- Maintained a positive attitude and professional demeanor during shifts.
Education
Diploma - Animation And Special Effects
Visual Media
Chandigarh , HR 04.2011 - 04.2013
Skills
- Game monitoring
- Customer relationship management
- Operational efficiency
- Team collaboration
- Effective communication
- Attention to detail
- Observing operations
- Casino regulations
- Table game operation
- Gaming regulations
- Problem-solving
- Reliability
- Decision-making
- Employee supervision
- Team motivation
- Adaptability and flexibility
Languages
English
Native/ Bilingual
A1
Hindi
Native/ Bilingual
A1
Punjabi
Native/ Bilingual
A1
Certification
- Skilled In Core Games
Blackjack
Roulette
Baccarat
Pai Gow Tiles
Carnival Games ( Ultimate , 3 Card Poker , Mississippi Stud, 4 Card Poker and High Card Flush)
Affiliations
- Reading Books
Writing Journals
Timeline
Table Games Floor Supervisor
Rivers Casino
11.2024 - Current
Table Games Dealer
Rivers Casino
03.2019 - Current
Diploma - Animation And Special Effects
Visual Media
04.2011 - 04.2013