Parker Mathias
Pittsburgh
Summary
Offering solid foundation in IT principles and keen ability to learn and adapt quickly to new technologies. Contributes analytical skills and methodical approach to problem-solving. Ready to use and develop technical expertise and analytical abilities in IT analyst role.
Overview
7
7
years of professional experience
Work History
Litigation Data Analyst
KLDiscovery
01.2022 - 12.2024
- Created custom searches & dashboards for organizing & transforming data into useful and accessible formats and visuals
- Designed and managed databases to client specifications, improving workflows for document processing and review
- Multi-tasked between small one-off assignments & longer projects on a daily basis
- Provided expert technical support and troubleshooting for proprietary eDiscovery platforms
- QCed and helped process data for entry into databases
Campus Technology Manager
Arlington ISD
01.2019 - 01.2022
- Provided troubleshooting remote and in-person troubleshooting for student and teacher devices
- Deployed new devices and salvaged or inventoried old devices, maintaining or creating records for 100s of devices
- Managed hardware and software via ServiceNow and AirWatch
- Processed Help tickets quickly and carefully through ServiceNow ticketing system for teachers, students
- Helped create and execute remote device distribution & tracking during pandemic and device retrieval after
Lead Field Service Analyst
TEKSystems
01.2018 - 01.2019
- Managed deploy & facility support team of 7 members
- Trained new hires in job-specific processes & communication with facility staff & management
- Provided excellent customer service for medical facility clients during device deployment and post-deployment support period
- Monitored facility support issues via ServiceNow, addressing issues remotely and in-person with Remote Desktop, ActiveDirectory, and Windows troubleshooting
- Promoted to deployment final quality assurance team then deployment team lead within 6 months
Education
MPS - Data Analysis & Visualization
MARYLAND INSTITUTE COLLEGE OF ART
01.2022
Bachelor of Art - Design
UNIVERSITY OF NORTH TEXAS
01.2019
Skills
- Troubleshooting
- Customer Service
- Team Management
- MS Office
- Active Directory
- ServiceNow
- Data visualization and presentations
- Excel functions
- Tableau
- Attention to detail
- R programming
Timeline
Litigation Data Analyst
KLDiscovery
01.2022 - 12.2024
Campus Technology Manager
Arlington ISD
01.2019 - 01.2022
Lead Field Service Analyst
TEKSystems
01.2018 - 01.2019
Bachelor of Art - Design
UNIVERSITY OF NORTH TEXAS
MPS - Data Analysis & Visualization
MARYLAND INSTITUTE COLLEGE OF ART
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