Patricia Bramlett
Johnstown
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Forefront Dermatology
Johnstown
05.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Assisted in managing appointment scheduling and confirmations, ensuring optimal patient flow and reducing wait times.
- Collaborated with medical staff to streamline patient intake processes, improving operational efficiency and service delivery.
Customer Service Representative
Associates of Family Eye Care
Johnstown
12.2015 - 12.2020
- Provided exceptional customer service by addressing patient concerns and inquiries.
- Maintained accurate patient records and appointment schedules.
- Scheduled patient appointments efficiently while managing multiple priorities.
- Managed high-volume incoming calls, ensuring accurate routing to appropriate departments while maintaining professionalism and efficiency.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Customer Service Representative
Citzens & Northen Bank
Williamsport
06.2009 - 06.2014
- Managed cash drawer operations, maintaining balanced funds and minimizing discrepancies through meticulous record-keeping.
- Collaborated with team members to streamline daily operations, improving workflow efficiency and service delivery.
- Handled customer inquiries professionally, demonstrating strong communication skills to resolve concerns.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
Skills
- Patient scheduling
- Complaint resolution
- Record management
- Administrative support
- Cash handling
- CRM systems
- Interpreting physician orders
- Medical billing
- Insurance verifying
- Bookkeeping support
- Check-in coordination
- Patient registration
Timeline
Patient Service Representative
Forefront Dermatology
05.2021 - Current
Customer Service Representative
Associates of Family Eye Care
12.2015 - 12.2020
Customer Service Representative
Citzens & Northen Bank
06.2009 - 06.2014