Patricia DeGraw
Honesdale
Summary
Dynamic customer service specialist with extensive experience at The Dime Bank, adept at problem resolution and fostering customer relations. Proven ability to manage high call volumes while maintaining professionalism. Skilled in cash handling and training new employees, enhancing team performance and customer satisfaction through effective communication and support.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
The Dime Bank
09.2008 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- I worked on the teller line for the first 8 years so I have cash handling experience.
- I check debit card applications
- Help customers with online banking and look at account balances.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Shelf Stocker and Photo Developer
CVS
11.2008 - 08.2010
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Developed photos
- Checked customers out at register
- Organized shelves during slow times.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Lead Server
Pizza Hut
08.2005 - 10.2008
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Honesdale High School
Honesdale, PA06-2006
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Team player
- Balanced General Ledger account
- Cash Handling experience
- Problem resolution
Timeline
Shelf Stocker and Photo Developer
CVS
11.2008 - 08.2010
Customer Service Specialist
The Dime Bank
09.2008 - Current
Lead Server
Pizza Hut
08.2005 - 10.2008
Honesdale High School
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