Patricia Dirvin
Philadelphia,PA
Summary
Dynamic Office Manager at Berson Dental Health Care with exceptional customer service and organizational skills. Successfully streamlined operations, enhancing efficiency and reducing outstanding balances. Developed strong relationships with patients and providers, ensuring seamless communication and resolution of billing issues. Proficient in financial record management and adept at fostering a positive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Berson Dental Health Care
04.2000 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Maintained accurate records of customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Care Credit Certified
- Dental Assisting
Education
High School Diploma -
John W. Hallahan High School
Philadelphia, PA06.1971
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Insurance Processing
- Patient Financial Coordinator
- Treatment Planning Coordinator
Certification
- X- ray Certification
- Front Desk Certification Scheduling Institute, Atlanta GA
Timeline
Office Manager
Berson Dental Health Care
04.2000 - Current
High School Diploma -
John W. Hallahan High School
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