Patricia Monroe

• Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
• Cared for wounds, provided treatments, and assisted with procedures.
• Assisted with admissions, appointments, transfers, and discharges.
• Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
• Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Self-employed consultant for UPMC Health Plan.

• Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
• Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
• Improved patient outcomes by developing and implementing comprehensive case management plans.
• Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.