Patricia (Patty) Martin
Spring Grove
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Strong willed Telemarketer with high level of enthusiasm and energy. Over 2.5 years of experience in call center environments. Possessing skills in developing rapport with each customer.2 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
BDC Service Representative
Apple Automotive
09.2021 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter appointments and complete follow-up procedures.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Set up appointments with interested customers according to schedule availability.
- Made average of 150 outbound and inbound calls per day.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
Family and Consumer Sciences Teacher
South Western High School
08.2001 - 06.2021
- Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
- Communicated effectively with community, families and students to promote academic achievement and accomplish curriculum mission.
- Employed variety of teaching strategies and instructional techniques to meet different aptitudes and interests of students.
- Established and maintained standards of student behavior to provide productive, orderly classroom environment.
Librarian
Carroll County Public Library
04.1997 - 08.2001
- Located requested books on shelves and in library database and fetched items for patrons.
- Created programs and activities to promote library usage and literacy.
- Researched, planned, and set up attractive and informative library exhibits.
Education
Master of Science - Curriculum And Instruction
McDaniel College
Westminster, MD05.2007
Bachelor of Arts - Education And Athletic Training
Mansfield University of Pennsylvania
Mansfield, PA01.1986
High School Diploma -
Montoursville Area Senior High School
Montoursville, PA06.1981
Skills
- Marketing Strategies
- Outbound Calling
- Attention to Detail
- Customer Service
- Active Listening
- Service Descriptions
Timeline
BDC Service Representative
Apple Automotive
09.2021 - Current
Family and Consumer Sciences Teacher
South Western High School
08.2001 - 06.2021
Librarian
Carroll County Public Library
04.1997 - 08.2001
Master of Science - Curriculum And Instruction
McDaniel College
Bachelor of Arts - Education And Athletic Training
Mansfield University of Pennsylvania
High School Diploma -
Montoursville Area Senior High School
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