PATRICIO F ESPINOZA-PESANTEZ
Wilkes-Barre,PA
Summary
Adept at enhancing warehouse operations, I leveraged lean warehousing techniques at VINTAGE TUB AND BATH to boost efficiency and foster a skilled workforce through effective training and leadership. My problem-solving skills and commitment to safety standards have consistently improved workflow and team performance, ensuring operational excellence and high customer satisfaction.
Efficient [Lead] with solid background in warehouse operations leadership. Proven ability to streamline processes and enhance team productivity. Demonstrated expertise in inventory management and safety protocols.
Experienced with logistics coordination, inventory control, and team management. Utilizes strategic planning to enhance operational efficiency. Knowledge of safety regulations and best practices in warehouse environments.
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Operations Lead
VINTAGE TUB AND BATH
08.2022 - Current
- Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
- Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
- Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
- Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
- Enforced compliance with OSHA regulations across all aspects of warehousing activities.
- Improved order accuracy by implementing barcode scanning technology and rigorous quality control checks during packing process.
- Optimized storage space utilization, reorganizing product layouts and implementing a more efficient shelving system.
- Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
- Responded quickly to urgent requests from sales teams, expediting orders as needed without compromising on quality or accuracy.
- Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
- Reduced workplace accidents through strict adherence to safety protocols and regular equipment maintenance.
- Conducted regular performance reviews for team members, providing constructive feedback for improvement.
- Developed strong relationships with vendors, leading to preferred pricing agreements and priority treatment during peak periods.
- Resolved issues related to customer returns, damaged goods or incorrect shipments promptly and professionally, maintaining positive relationships with clients.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Implemented cost-saving measures by identifying areas of waste reduction and negotiating better prices with suppliers.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development opportunities within the company.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Strapped items down over protective padding to secure throughout transportation.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
General Warehouse Associate
TAYLOR BRAND
02.2020 - 03.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as [80 pounds.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Problem Solver
True Value Distribution Center
02.2018 - 01.2020
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Developed comprehensive training program on advanced problem-solving methods, elevating team expertise.
- Initiated mentorship program to bolster new employee onboarding and skill development.
- Led cross-functional teams in development of project strategies, optimizing resources and outcomes.
- Coordinated with multiple departments to ensure seamless implementation of solutions, enhancing overall productivity.
- Enhanced team productivity by streamlining workflow processes.
- Facilitated workshops on problem-solving techniques, enhancing team's ability to manage challenges.
- Implemented continuous improvement culture, encouraging innovation and adaptability among staff.
- Developed innovative solutions for recurring technical issues, significantly reducing downtime.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
Warehouse Lead
Mann Lake
07.2014 - 01.2018
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Implemented quality control measures to ensure products met company standards before shipment to customers.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Prepared and checked outbound shipments for accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Pre-assembled containers to be easily selected by packing associates.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Worked with customers to pack items according to specific desires and requirements.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Safely and securely loaded items to prevent damage during transport.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Stocked shelves to match planogram images and instructions.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Greeted store customers and discussed needs.
- Checked product levels and recommended new purchases.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Greeted customers and directed to requested products.
- Planned and scheduled projects and directly performed installations.
Education
Associate of Arts -
L.C.C.C
Nanticoke, PA06-2012
High School Diploma -
JAMES M. COUGHLIN HIGH SCHOOL
Wilkes-Barre, PA06-2009
Skills
- Warehouse safety
- Order picking
- Shipping and receiving
- Load planning
- Lean warehousing
- Stock control
- Problem-solving
- Loading and unloading
- Customer care
- Verbal and written communication
- Heavy lifting
- Collaborative teamwork
- Warehouse operations
- Order picking and processing
- Team building and leadership
- Inventory and stocking
- Employee safety
- Team coaching
- Safety standards
- Billing and invoicing
- Unpacking merchandise
- Forklift operations
- Coaching and motivation
- Conflict resolution
- Hiring and training
- Operations management
- Documentation
- Goal setting
- Warehouse logistics
- Staff management
- Facility security
- Mentoring and training
- Safety oversight
- Safety monitoring
- Quality management
- Staff supervision
- Inventory management
- Continuous improvement
- Operations planning
- Quality assurance
- Employee scheduling
- Order fulfillment
- Workflow coordination
- Skilled in excel
- Equipment maintenance
- Production planning
- Space planning
- Waste reduction
- Facility maintenance
- Workforce management
- Performance evaluations
- Vendor relationship management
- Supplies inventory
- Database management
- Proficient in Spanish
- Warehouse auditing
- Warehouse operation oversight
- Employee team supervision
- Storage management
- Daily cycle counting
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Lifting and sorting
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Powered Industrial Trucks Standard Trainer- Occupation Safety and Health Administration(OSHA).
- Occupational Safety & Health Administration (OSHA) 30-Hour Certification - OSHA.
- Pallet Jack Certification – Various Providers.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
- Electric Pallet Jack Certification – Various Providers.
- Order Picker Forklift Operation Certification – Various Providers.
- Warehouse Management System User Certificate – Software Specific Providers.
- Scissor Lift Operator Training – Various Providers.
- Forklift Safety and Inspector Certification - National Forklift Foundation.
- Forklift Certification
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Operations Lead
VINTAGE TUB AND BATH
08.2022 - Current
General Warehouse Associate
TAYLOR BRAND
02.2020 - 03.2022
Problem Solver
True Value Distribution Center
02.2018 - 01.2020
Warehouse Lead
Mann Lake
07.2014 - 01.2018
- Powered Industrial Trucks Standard Trainer- Occupation Safety and Health Administration(OSHA).
- Occupational Safety & Health Administration (OSHA) 30-Hour Certification - OSHA.
- Pallet Jack Certification – Various Providers.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
- Electric Pallet Jack Certification – Various Providers.
- Order Picker Forklift Operation Certification – Various Providers.
- Warehouse Management System User Certificate – Software Specific Providers.
- Scissor Lift Operator Training – Various Providers.
- Forklift Safety and Inspector Certification - National Forklift Foundation.
- Forklift Certification
- OSHA Certified
Associate of Arts -
L.C.C.C
High School Diploma -
JAMES M. COUGHLIN HIGH SCHOOL
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