Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patrick Kracklauer

Pittsburgh

Summary

Dynamic IT Systems Manager with extensive experience at Primanti Brothers, excelling in network management and cybersecurity. Proven track record in IT infrastructure setup and database administration, coupled with strong vendor communication and team collaboration skills. Adept at troubleshooting complex issues, ensuring seamless operations across multiple locations.

Overview

29
29
years of professional experience

Work History

IT Systems Manager

Primanti Brothers
Pittsburgh
07.2022 - 05.2025
  • Maintained server/network/Wireless network for Corporate office and restaurant locations
  • Purchase/Setup IT infrastructure for new restaurant locations
  • Maintained SQL database, March Network DVR camera server, Rhombus Cloud based IP camera system, Maraki access points
  • PCI-ISA
  • Cyber/network security
  • Troubleshooting computer/POS/network issues
  • Support the IT team when needed

Service Desk Support Specialist

Allegheny County
12.2018 - 07.2022
  • Level one desktop support, network support, application support
  • Take calls and remotely troubleshoot issue
  • Manage support tickets
  • Route support tickets to the correct team
  • Maintain hardware inventory documents
  • Transport IT hardware to other locations throughout the county facilities

Technology Coordinator

CloudCast Computing Inc
Pittsburgh
01.2014 - 12.2018
  • Maintain a wired and wireless network for various computer equipment
  • Test and secure network
  • Help maintain a VMware cluster on Dell servers
  • Troubleshoot and fix desktops, laptops, Chromebooks
  • Maintain the phone system
  • Order new equipment when needed

Network Administrator

CloudCast Computing Inc
Pittsburgh
05.2013 - 01.2014
  • Maintain a wired and wireless network for various computer equipment
  • Test and secure network
  • Help maintain a VMware cluster on Dell servers
  • Troubleshoot and fix desktops, laptops, Chromebooks
  • Maintain the phone system
  • Order new equipment when needed

Assistant Manager

GameStop
Pittsburgh
06.2003 - 10.2004
  • Manage game advisers
  • Promote customer service
  • Answer question both in person and on phone
  • Increased sales
  • Daily bank deposits
  • Daily tracking

Network Administrator

First American Title Insurance Company
Pittsburgh
07.2001 - 04.2003
  • Maintain 36 workstations on corporate 2000 network
  • Maintain local network of 2 servers, one Windows 2000 and one Novell Netware 4.5
  • Maintain network backup schedule
  • Troubleshoot WAN problems
  • Maintain an Inter-Tel PBX
  • Communicate with vendors
  • Worked in a small group to design and implement a disaster recovery plan and documentation
  • Maintain printers, fax machines and copiers

PC Support Specialist and Assistant Network Administrator

Danet Inc.
Wexford
03.2001 - 06.2001
  • Maintain 60 workstations on corporate NT/2000 network
  • Troubleshoot laptop and desktop hardware and software problems
  • Support Network Administrator
  • Maintain network
  • Maintain network backup schedule
  • Maintain inventory database
  • Upgrade workstations from NT 4.0 to Windows 2000

PC/Network Specialist

Village Computers
Sewickley
11.2000 - 03.2001
  • Troubleshoot computer problems
  • Build computers to customer specifications
  • Troubleshoot small business and retail customer networks
  • Set up small(2 to 15 computers) networks for small business and retail customers
  • Troubleshoot software issues over the phone

Programmer and Assistant System Administrator

Smart Systems Technology
Tarentum
07.1999 - 10.2000
  • Maintain a network of 7 NT servers and 1 Linux server
  • Built servers and workstations
  • Program the smart system(SellSmart) in Perl
  • Maintain 24 workstations
  • Troubleshoot problems with the network/workstations/servers

Computer Consultant and Technician

Antique Mall of Marietta
Marietta
02.1999 - 05.1999
  • Set up and maintained two Windows 98 computers
  • Set up and ran on-line auctions
  • Created database for store with Microsoft Access

Computer Technician

Saint Vincent College
Latrobe
01.1996 - 05.1998
  • Maintained both Macintosh and PC computer labs
  • Repaired computers
  • Tutored students and faculty

Education

B.S. - Computer Science

Saint Vincent College
Latrobe, PA
05.1999

Skills

  • C/C and FORTRAN
  • Assembler and Turbo Pascal
  • Java and PowerShell scripting
  • Windows operating systems
  • Linux and UNIX environments
  • Microsoft Office Suite
  • SQL Server and Microsoft 365
  • Virtualization technologies
  • Network assembly and configuration
  • Computer hardware assembly
  • Cisco networking devices
  • Wireless access points management
  • Security camera systems
  • Network management
  • IT infrastructure setup
  • Database administration
  • Cybersecurity measures
  • Vendor communication
  • Customer service
  • Team collaboration
  • IT infrastructure management

References

References available upon request.

Timeline

IT Systems Manager

Primanti Brothers
07.2022 - 05.2025

Service Desk Support Specialist

Allegheny County
12.2018 - 07.2022

Technology Coordinator

CloudCast Computing Inc
01.2014 - 12.2018

Network Administrator

CloudCast Computing Inc
05.2013 - 01.2014

Assistant Manager

GameStop
06.2003 - 10.2004

Network Administrator

First American Title Insurance Company
07.2001 - 04.2003

PC Support Specialist and Assistant Network Administrator

Danet Inc.
03.2001 - 06.2001

PC/Network Specialist

Village Computers
11.2000 - 03.2001

Programmer and Assistant System Administrator

Smart Systems Technology
07.1999 - 10.2000

Computer Consultant and Technician

Antique Mall of Marietta
02.1999 - 05.1999

Computer Technician

Saint Vincent College
01.1996 - 05.1998

B.S. - Computer Science

Saint Vincent College

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Patrick Kracklauer