Patrick Smith
Pittsburgh
Summary
Driven sales professional with extensive experience in solar consulting and fine dining service. Skilled in prospecting, client consultations, and closing deals, with a proven ability to build lasting client relationships. Team leader being the General Manager for over 200 employees, and growing a new business from the ground up. Recognized for top sales performance, training peers, and coordinating high-profile events, consistently delivering exceptional customer experiences. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Solar Sales Consultant
Lifestyle marketing
Pittsburgh, PA
05.2021 - 09.2022
- Prospected local neighborhoods and identified homes for solar opportunities, generating new leads and expanding client base
- Conducted in-person consultations to gather customer information and qualify prospects for solar installation, increasing conversion rates
- Presented and explained various financing options to customers, ensuring tailored solutions to meet individual needs
- Coordinated document signing and managed application process with federal and state agencies, streamlining project approvals
- Scheduled panel installations and maintained ongoing client relationships, building a strong reputation and referral network
- Educated clients on solar energy benefits and cost savings.
- Conducted site assessments to determine optimal solar solutions.
- Sold and organized $550,000 worth of installations.
General Manager
Legacy Hospitality and Entertainment Group
Pittsburgh, PA
06.2023 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 160 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Increased revenue through the development of new products/services
- Improved employee retention rates through the implementation of employee engagement initiatives
- Streamlined workflow processes resulting in improved productivity
- Directed daily operations, ensuring efficiency across all departments.
- Implemented strategic initiatives to enhance guest satisfaction and operational performance.
Server
Eddie V's
Pittsburgh, PA
03.2021 - 03.2023
- Delivered exceptional fine dining service, cultivating countless regulars and enhancing customer loyalty
- Trained fellow servers, improving team performance and service consistency
- Coordinated and executed dozens of private events, including business meetings, weddings, and government functions
- Maintained strict adherence to service standards, ensuring a premium guest experience
Waiter/Server
The Melting Pot Fondue Restaurant
Pittsburgh, PA
09.2019 - 02.2021
- Demonstrated extensive menu knowledge and performed tableside preparations upon customer request, elevating guest satisfaction
- Achieved Employee of the Month recognition for outstanding service and reliability
- Advanced quickly to become a top waiter, consistently relied upon by management for high performance
- Generated increased revenue by selling the most side add-ons, earning recognition as a top 'salesman' by ownership
Waiter/Server
Over the Bar Cafe the Boat House
Allison Park, PA
06.2016 - 08.2019
- Handled high-volume tables while maintaining composure, becoming a relied-upon team member during peak hours
Waiter/Server
The Middle Road Inn
Glenshaw, PA
10.2017 - 02.2018
- Provided attentive service in a slower-paced environment, ensuring a high-quality dining experience for guests
Education
High School Diploma - General Studies, a year of college education
South Butler Knoch Highschool, Duquesne University
Pittsburgh, PA05.2019
Skills
- Team Management
- Sales Presentations
- Elevated Restaurant Experience
- Event Coordination
- Lead Generation
- Client Relationship Management
- Sales Experience
- Customer Qualification
- Contract drafting
- Product presentation
- CRM proficiency
- Territory management
Timeline
General Manager
Legacy Hospitality and Entertainment Group
06.2023 - Current
Solar Sales Consultant
Lifestyle marketing
05.2021 - 09.2022
Server
Eddie V's
03.2021 - 03.2023
Waiter/Server
The Melting Pot Fondue Restaurant
09.2019 - 02.2021
Waiter/Server
The Middle Road Inn
10.2017 - 02.2018
Waiter/Server
Over the Bar Cafe the Boat House
06.2016 - 08.2019
High School Diploma - General Studies, a year of college education
South Butler Knoch Highschool, Duquesne University