Patrick Washington

Customer-focused professional with experience in diverse roles including Customer Service Agent at Spirit Airlines, Line Queue at Prime-flight, Cashier at Sunoco, and Technician at Grid One Solution. Demonstrated ability to provide exceptional service, manage transactions accurately, and perform technical tasks efficiently using pneumatic tools and heavy machinery. Skilled in communication, problem-solving, and ensuring customer satisfaction. Known for attention to detail, adaptability, and commitment to excellence in all endeavors.

• Digital Personal Shopper, Walmart, Darby, PA, 01/12/24, Present, Picking and Packing Orders: Selecting items from the store’s inventory to fulfill online orders accurately and efficiently, ensuring the products meet quality standards (e.g., fresh produce, unexpired items)., Customer Communication: Communicating with customers about substitutions or unavailable items, ensuring they are satisfied with their selections., Organizing and Staging Orders: Preparing orders for pickup or delivery by organizing items in a way that ensures easy retrieval and prevents damage., Using Technology: Utilizing handheld devices or Walmart’s systems to process orders, update inventory, and track progress., Meeting Deadlines: Completing orders within specific timeframes to meet scheduled pickup or delivery times., Maintaining Store Standards: Ensuring work areas are clean, organized, and compliant with Walmart’s policies and safety standards., Problem-Solving: Handling issues such as damaged goods, customer complaints, or inventory discrepancies quickly and professionally., Collaboration: Working closely with other team members, such as delivery drivers or customer service associates, to ensure a seamless experience for the customer.
• Dihydrogen Monoxide Technician, Grid One Solutions Inc., Media, PA, 11/01/21, 12/31/22, Located and marked water mains, services, and other facilities to facilitate construction projects efficiently and safely., Assisted in the production of water taps and the installation of hook-up lines to ensure proper functioning of the distribution system., Inspected water meters and identified problem areas, promptly making necessary adjustments or usage of pneumatic and hydraulic tools to repair and maintain functionality., Conducted installations, repairs, and replacements as required, demonstrating technical expertise and attention to detail., Executed daily water shut-off and turn-on procedures in strict adherence to established protocols, prioritizing operational integrity and safety.
• Customer Service Agent, Spirit Airlines, Philadelphia, PA, 06/01/17, 03/31/20, Welcomed passengers at the check-in counter with a friendly demeanor, initiating the check-in process promptly., Inquired about seating preferences and confirmed essential details such as passports and military orders before proceeding to print boarding passes., Provided accurate flight information verbally, ensuring passengers were well-informed about their travel arrangements., Offered assistance to passengers, including coordinating wheelchair escorts when required, to enhance their travel experience., Assisted supervisor with training workshops for new hires and getting them through their orientation.
• Customer Service Agent, Prime Flight, Philadelphia, PA, 06/01/15, 04/30/18, Engaged passengers, offering support with ticketing and baggage inquiries., Accurately collected and inputted customer contact information into flight tickets., Ensured precision in information provided to customers and promptly addressed inquiries or concerns., Contributed to the efficient and safe loading and unloading of customer baggage, adhering to established standards.