Patrick Wesley
Dupont,Pennsylvania
Summary
I am adept at leading high-volume dining experiences.
I honed my skills in Food/Customer Service and Employee Training at Woodberry Kitchen for seven years.
2013-2020.
Woodberry Kitchen is the only, "James Beard Award" Winning Restaurant in Baltimore Maryland and I worked there when we won!
I demonstrate strong leadership, service skills, and POS System Proficiency. I significantly enhanced team efficiency and customer satisfaction. My approach consistently exceeds performance goals.
I am a Hospitality and Customer Service Professional with a deep understanding of Training Methodologies and Team Development. I have a Proven ability to elevate service standards and enhance customer satisfaction through effective training programs and Tactics.
I am known for fostering collaboration and consistently achieving excellent results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/ Trainer
The Mount Washington Tavern
04.2024 - Current
- Mentored over 100 new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained over 100 new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback thousands of times.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced team efficiency by leading over 200 comprehensive training sessions on menu knowledge and customer service techniques.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Server
Woodberry Kitchen
06.2013 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs flawlessly for 7 years.
- Worked with POS systems to place orders, manage bills, and handle complimentary items for over 13 years.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff for over 13 years without incident.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Ruths Chris Steakhouse
07.2010 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Environmental Studies
University of Maryland, Baltimore County
Baltimore, MD05-2026
Skills
- Professional Award Winning Customer Service
- Safe food handling
- Menu memorization
- Order accuracy
- Upselling strategies
- High volume dining
- POS system proficiency
- Wine service
- Quality control
- Employee mentoring
- New employee mentoring
- Allergy awareness
- Strong leadership
Certification
- First Aid Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
Languages
English
Full Professional
Interests
- DIY and Home Improvement
- I like working with my hands and fixing things
- Gym Workouts
- Volunteering
- Outdoor Recreation
- Cooking
- Gardening
- Woodworking
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Server/ Trainer
The Mount Washington Tavern
04.2024 - Current
Server
Woodberry Kitchen
06.2013 - 01.2022
Server
Ruths Chris Steakhouse
07.2010 - 11.2013
Associate of Arts - Environmental Studies
University of Maryland, Baltimore County
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