Dynamic leader with a proven track record at Penn State Altoona, excelling in project management and effective communication. Successfully advocated for student needs and enhanced campus engagement, while leveraging technical troubleshooting skills to support diverse audiences. Committed to fostering collaboration and driving positive change through innovative strategies and leadership development.
Overview
4
4
years of professional experience
Work History
Student Body President
Penn State Altoona
Altoona
04.2024 - Current
Led student government meetings to discuss campus initiatives and student concerns.
Collaborated with university administration on policy changes affecting student life.
Facilitated communication between students and staff to address issues effectively.
Developed strategies for increasing student participation in campus activities.
Represented the student body at university functions and public forums.
Advocated for student needs during discussions with academic departments and committees.
Represented the student body at board meetings by providing input on policies that affect students.
Provided leadership training workshops for newly appointed officers in the organization.
Advised fellow classmates regarding college admissions processes and scholarship applications.
Collaborated with other organizations on campus to plan events that promoted positive relationships among students.
Student Tour Guide
Penn State Altoona
Altoona
09.2023 - Current
Guided groups through campus, sharing historical and cultural insights.
Assisted visitors in navigating facilities and answering questions effectively.
Engaged with diverse audiences, adapting communication styles as needed.
Collaborated with staff to improve tour content and delivery methods.
Provided feedback on visitor experiences to enhance future tours.
Maintained knowledge of campus events and updates for informed discussions.
Greeted customers, collected items, and recorded contact information.
Conducted informational sessions for student groups and organizations on campus resources.
Answered questions from visitors regarding admissions requirements, financial aid options, housing availability.
Interacted with current students to gain insight into student life at the university.
Researched new tour routes to enhance visitor experience of the campus environment.
Maintained an up-to-date knowledge of all academic departments, services, facilities, and other points of interest on campus.
Developed relationships with faculty members to ensure accurate representation of college programs during tours.
Prospect Pool Manager
Blair Regoinal YMCA
Altoona
06.2022 - 09.2025
Supervised daily pool operations and staff activities for optimal service delivery.
Managed scheduling and training of lifeguards to ensure safety compliance.
Maintained pool cleanliness and water quality through regular testing and chemical adjustments.
Coordinated customer service initiatives to enhance guest experiences at the facility.
Developed operational procedures for efficient pool management and maintenance protocols.
Conducted regular inspections of equipment to ensure safe and effective operation.
Oversaw inventory management of pool supplies and equipment for seamless operations.
Monitored swimmers' activities to prevent accidents or injuries from occurring.
Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings.
Provided emergency medical care when needed.
Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
Resolved customer complaints in an efficient manner while maintaining a professional attitude.
Planned and and managed pool events throughout peak seasons.
Enforced all pool rules and regulations in a courteous manner.
Technical Assistant
Altoona Area School District
Altoona
08.2022 - 06.2023
Managed technical support requests for various software applications and systems.
Assisted in the implementation of new software solutions and upgrades.
Provided support for hardware installations and configurations across departments.
Provided technical support to users by troubleshooting hardware and software issues.
Supported department efforts to develop and maintain systems.
Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
Worked on networks by documenting issues and solving them accordingly.
Deconstructed laptops, PCs, and printers to diagnose and fix any issue.
Maintained a spreadsheet of an entire school's worth of devices for rental and collection.
Conducted quality assurance tests on new software and hardware.
Maintained up-to-date knowledge of technological advancements and industry trends.
Provided customer and end-user support, resolving technical issues efficiently.
Education
Bachelor of Science - Cybersecurity Analytics And Operations
Penn State Altoona
Altoona, PA
05-2027
High School Diploma -
Altoona Area High School
Altoona, PA
06-2023
Skills
Cybersecurity principles
Technical troubleshooting
Customer service
Data analysis
Project management
Effective communication
Team and group leadership
Leadership development
Peer mentoring
Fund management
Administrative oversight
Assertiveness
Affiliations
Multiple time District runner-up in swimming distance events (High School)
Very strong understanding of video games and gaming systems
Accomplishments
State finalist and National presence in Future Business Leaders of America (FBLA) in the category of Computer Game and Simulation Programming
Graduated in the top 5% of my high school class containing over 500 students