Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patti O'Keefe

Levittown

Summary

Dynamic leader with a proven track record, excelling in strategic planning and relationship building. Spearheaded initiatives that enhanced team collaboration and boosted client satisfaction. Expert in budget management and crisis resolution, fostering a culture of continuous improvement while driving operational efficiency and employee engagement.

Overview

34
34
years of professional experience

Work History

Director of Production Support Labor

Dyventive
07.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.

Project Development Manager

Dyventive
01.2017 - 07.2022
  • Oversaw financial aspects of projects including budgeting, forecasting, and invoice management to maintain fiscal responsibility throughout the project lifecycle.
  • Boosted team productivity, implementing Agile methodologies to optimize workflows and processes.
  • Developed comprehensive project plans, ensuring clear expectations were set for all team members regarding deadlines and deliverables.
  • Managed cross-functional teams to drive project success, fostering a collaborative work environment.

Corporate Event Planner

Dyventive
03.2013 - 01.2017
  • Coordinated logistics for large-scale conferences, ensuring smooth operations and positive experiences for all attendees.
  • Managed budgets effectively, consistently delivering events within allocated resources without compromising quality or attendee satisfaction.
  • Handled crisis situations efficiently during events, minimizing disruptions and maintaining a positive atmosphere for attendees.

Client Service Representative

Dyventive
08.2008 - 02.2013


  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Prepare quotes, ensuring all client needs were captured and priced properly
  • Share all pertinent information with all inter-company departments for onsite execution.

Event Planner-Audio Visual

Dyventive
11.2000 - 02.2008
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Managed logistics for successful events, including venue coordination and coordinating with vendors.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
  • Established working relationships with clients by organizing various events.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Coordinated travel and accommodations for event attendees.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

Sales Support Specialist

Inacom Corporation
05.1997 - 10.2000
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
  • Developed and maintained relationships with key accounts and existing customers.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Contributed to team objectives in fast-paced environment.

Inside Sales Assistant-Major Accounts Division

Computerware
06.1991 - 05.1997
  • Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
  • Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
  • Increased sales leads by proactively contacting prospective clients and providing product information.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.

Education

Associate of Arts - Business

Bucks County Community College
Newtown, PA
01-1993

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Project management
  • Operations management
  • Creativity and innovation
  • Project coordination
  • Organizational development
  • Budget management
  • Issues resolution
  • Negotiation
  • Crisis management
  • Corporate communications
  • Business administration
  • Logistics management
  • Resource allocation
  • Crew collaboration

Timeline

Director of Production Support Labor

Dyventive
07.2022 - Current

Project Development Manager

Dyventive
01.2017 - 07.2022

Corporate Event Planner

Dyventive
03.2013 - 01.2017

Client Service Representative

Dyventive
08.2008 - 02.2013

Event Planner-Audio Visual

Dyventive
11.2000 - 02.2008

Sales Support Specialist

Inacom Corporation
05.1997 - 10.2000

Inside Sales Assistant-Major Accounts Division

Computerware
06.1991 - 05.1997

Associate of Arts - Business

Bucks County Community College

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Patti O'Keefe