Patti Rockwell
Quarryville
Summary
Hardworking Intake Coordinator with proven expertise at CHE Behavioral Services in insurance verification and authorization processes. Recognized for exceptional attention to detail and problem-solving skills, successfully reducing authorization delays by proactively following up with insurance companies. Committed to delivering outstanding customer service while maintaining confidentiality and professionalism in all interactions.
Overview
26
26
years of professional experience
Work History
Intake Coordinator/Authorization Specialist
CHE Behavioral Services
12.2020 - Current
- Accurately collect, verify, and organize all patient information and maintain patient records.
- Process and verify insurance information and handle the authorization process for services.
- Excellent time management and organizational abilities are required to handle multiple tasks and manage the intake process efficiently.
- The ability to address and resolve issues that arise during the intake process.
- A high level of professionalism and the ability to maintain confidentiality.
- Submit and track prior authorization requests with insurance companies for a wide range of mental and behavioral health services.
- Verify patient insurance benefits, including co-payments, deductibles, and other out-of-pocket costs, and communicate this information to patients.
- Proactively follow up on all authorization requests to prevent delays or denials. Work with insurance companies to resolve any issues that arise.
- Handle and appeal denied authorizations by gathering and submitting necessary supporting documentation from healthcare providers.
- Collaborate with the billing department to resolve any authorization-related issues that could cause claims to be denied.
Patient Service Specialist
NovaCare Rehabilitation
03.2000 - 12.2020
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Conduct insurance verifications and authorizations, collect co-pays, and manage payer approvals.
- Maintain communication with various entities, including attorney offices, insurance companies.
Education
High School Diploma -
Ephrata High School
Ephrata PASkills
- Insurance verification
- Follow-up skills
- Obtain authorizations
- Attention to detail
- Strong work ethic
- Problem solving
- Time management
- Teamwork and collaboration
- Adaptability
- Customer service
Timeline
Intake Coordinator/Authorization Specialist
CHE Behavioral Services
12.2020 - Current
Patient Service Specialist
NovaCare Rehabilitation
03.2000 - 12.2020
High School Diploma -
Ephrata High School
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