PAUL C SOUTHARD
Wilkes-Barre
Summary
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. Articulate Customer Service Rep. driven to succeed. Strategic planning and client relationship .
Overview
2025
2025
years of professional experience
Work History
Lancome Cosmetics Counter Associate
Macys Inc
- Executed all daily opening and closing procedures
- Provided accurate product and merchandise information to customers
- Advised guests on special events and product promotions
- Responded to customer inquiries in a friendly and professional manner
- Greeted all guests and assisted them with requests and special services
- Maintained a calm, professional and fully functional facility at all times
- Scheduled beauty consultations
Quartz Countertop Specialist
Wren Kitchens
05.2024 - 10.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Front End Supervisor
Ocean State Job Lot
11.2023 - 05.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager's Assistant
Spencer's Gifts
11.2021 - 11.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
Quality Control Agent
Caremark Rx
06.2019 - 11.2021
- Established a culture of continuous improvement by promoting open communication and feedback among the team.
- Managed supplier relationships, evaluating their performance against established criteria for quality assurance purposes.
- Increased stakeholder satisfaction through timely reporting of quality metrics and addressing concerns proactively.
- Conducted root cause analysis on defects, leading to effective corrective actions that minimized reoccurrence.
- Collaborated with cross-functional teams for continuous process improvements, achieving higher product reliability.
- Reduced customer complaints with thorough inspections and strict adherence to quality standards.
Customer Service Representative
Lord and Taylor
03.2014 - 12.2017
- Guaranteed positive customer experiences and resolved all customer complaints
- Educated customers on product and service offerings
- Exchanged returned merchandise for customers quickly and efficiently
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Helped customers select products that best fit their personal needs
- Consulted with customers on the latest styles and trends
Sleep Technician
Sleeo Disorder Center
08.2008 - 10.2012
- Evaluated accuracy and compliance of all documentation and reports
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Made appropriate interventions by reading and interpreting sleep monitors
- Educated patients about their treatments
- Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure
- Conducted Sleep Studies
Sales Associate
Ashley Furniture Home Store/Country Junction
04.2005 - 10.2008
- Articulated furniture and mattress value and explained options and differences to maximize customer satisfaction while driving sales
Education
Travel and Tourism -
Rockingham Community College
Wentworth, NCSkills
- Effective team player
- Strong organizational skills
- Adaptive team player
- Cheerful and energetic
- Active listening skills
- Organized
Hobbies And Activities
- Dancer
- Stage Performer
Professional Development
Travel and Tourism, Rockingham Community College, Wentworth, NC, Dropped Out due to family Issue
Timeline
Quartz Countertop Specialist
Wren Kitchens
05.2024 - 10.2024
Front End Supervisor
Ocean State Job Lot
11.2023 - 05.2024
Manager's Assistant
Spencer's Gifts
11.2021 - 11.2023
Quality Control Agent
Caremark Rx
06.2019 - 11.2021
Customer Service Representative
Lord and Taylor
03.2014 - 12.2017
Sleep Technician
Sleeo Disorder Center
08.2008 - 10.2012
Sales Associate
Ashley Furniture Home Store/Country Junction
04.2005 - 10.2008
Travel and Tourism -
Rockingham Community College
Lancome Cosmetics Counter Associate
Macys Inc
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