Paul Jones
Blairsville
Summary
Dynamic small business owner with proven expertise in operations management and customer relations at Precision Laser Grading & Excavation LLC. Achieved significant financial growth through strategic planning and exceptional client service. Skilled in team leadership and project management, fostering a collaborative workplace culture that drives employee engagement and enhances service quality.
Overview
17
17
years of professional experience
Work History
Owner
Precision Laser Grading @ Excavation Llc
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Improved team productivity by introducing innovative project management tools and techniques.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
Site Supervisor
SPRINTURF
02.2018 - 12.2020
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Provided onsite training to help develop employee skills.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
- Coordinated with contractors and teams for timely project completion, ensuring efficiency and quality.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Trained workers in proper methods, equipment operation and safety procedures.
- Supervised training of new construction and extraction workers on safety practices and procedures.
Site Supervisor/operator/laborer
Prograss
03.2008 - 02.2018
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided onsite training to help develop employee skills.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Oversaw quality control processes to uphold high standards of workmanship, exceeding client expectations.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Sourced suppliers and purchased necessary materials for work.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Worked outside in all weather conditions.
Education
High School Diploma -
Blairsville Senior High School
Blairsville, PA06-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Project estimating
- Staff management
- Team oversight
- Staff hiring
- Consulting
- Employee development
- Bidding processes
- Service quality assurance
- Hiring and staffing
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Quality assurance
- Business leadership
- Hiring and onboarding
- Operations oversight
Timeline
Owner
Precision Laser Grading @ Excavation Llc
01.2021 - Current
Site Supervisor
SPRINTURF
02.2018 - 12.2020
Site Supervisor/operator/laborer
Prograss
03.2008 - 02.2018
High School Diploma -
Blairsville Senior High School
Similar Profiles
Hank FluckHank Fluck
Owner at Elite Excavation & Grading LLCOwner at Elite Excavation & Grading LLC
Austin EspinosaAustin Espinosa
Laborer at Ellis Grading And Excavation LLCLaborer at Ellis Grading And Excavation LLC
Cole SmithCole Smith
General Laborer at Laser Precision, LLCGeneral Laborer at Laser Precision, LLC