Paul Morris
Canonsburg
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
24
24
years of professional experience
Work History
Service Coordinator II - (Contract Assignment)
Convergint
03.2024 - Current
- - Create service tickets to dispatch our service technicians to install and/or update our customer's existing security systems and equipment.
- - Maintain consistently high levels of communication with our technicians and customers to coordinate the best time to dispatch a service call based on availability and priority
- - Maintain a consistent inventory count for available parts that would be required to successfully complete a dispatched call
- - Post accurate times that were worked along with service trip charges and equipment used to be billed out to the client for payment
Business Administrator/Administrative Assistance - (Contract Assignment)
Veritiv/High Voltage Maintenance
10.2023 - 02.2024
- - Created Purchase Orders for services rendered by our electricians/techs for their performed services
- - Created Purchase Orders for any bills or rental payments that were required for equipment used and for office supplies and utilities
- - Assisted in the shipping and receiving process for materials and equipment that was rented and used for specific electrical calibration jobs
- - Created, and maintained the projected monthly sales progress track by working with our sales team to ensure the most accurate monthly projections
- - Created and submitted monthly invoices to our customers for payment to maintain the company's monthly revenue
- - Created and submitted the timesheets for the company's technicians to ensure their accurately paid once their services have been performed and completed
Project Coordinator – Bridge Forms (Contract Assignment)
LB Foster
02.2023 - 07.2023
- - Assisted with the Sales Team to meet customer specifications and design requirements for new and existing bridge designs
- - Create Purchase Orders based on the specs and parts requirements from the Sales Team specific requests from each client
- - Schedule material procurement and deliveries for each job requested per the client/customers availability and scheduling requirements
- - Provide supply chain purchasing and budget management for each project
- - Ensure that orders for projects are managed and delivered to the customer in a professional and effective manner
- - Tracked and recorded all documents pertaining to company insurance.
- - Assisted Project Manager with permits for national sign companies. - Provided accurate information with regard to municipality guidelines for acceptable sign requirements.
- - Submitted and picked up approved permits at all municipalities.
Project Coordinator/Budget Analyst/Pre-Construction and Construction Team (Contract Assignment)
Crown Castle
06.2022 - 01.2023
- - Create and issue purchase orders and purchase order requests for T-Mobile’s new site and modification tower builds
- - Approve or reject budget contracts from project managers based on compliance with corresponding financial information
- - Review and submit budget requests from project managers for T-Mobile’s
- - Create and submit purchase orders for construction managers upon approval from the approved budget requests
- -Release funds for payment of services rendered for completion new tower build or modification of an existing cellular tower site.
Project Coordinator/Credit Analyst/Credit Auditor/Freight Payment Team Auditor (Contract Assignment)
PPG Inc
05.2021 - 06.2022
- - Review and correct any invoices from PPG carriers to ensure quality management of the carrier’s account
- - Address any complaints and concerns from carriers who have yet to receive payment for shipment service
- - Provide updated quality reports to ensure each assigned carrier’s invoices have been reviewed and submitted for funding approval
- - Address any rejected invoices by utilizing PPG’s web portal to figure out where the issue may be and utilizing the correct steps to resolve the concern
Project Coordinator/Billing Coordinator Financial Cost Analyst (Contract Assignment)
Amcom Systems
10.2019 - 06.2020
- - Review and prepare cost analysis spreadsheets for our clients to review their total annual, semi-annual and monthly costs for equipment that has been leased or currently owned by the client.
- - Prepare monthly billing spreadsheets in conjunction to accompanying invoices to clients such as RMU, Centimark, Nextier Bank and Moon Area School District to reflect the monthly volume of usage for the equipment currently under lease or contract
- - Assist the sales department with communication to their clients and customers in order to review any issues or concerns regarding lease renewals and contracts
Project Coordinator/Credit Analyst/Specialist (Contract Assignment)
PPG Inc
02.2019 - 07.2019
- - Manage customer account for credit purposes prior to releasing client orders that are on credit hold for delinquency
- - Set up new customers for auto pay services and address any concerns regarding online bill payments and statements
- - Communicate with clients and customers about delinquencies with their accounts and how they would like to resolve any issues to bring the account current
- - Send invoices to customers and address any disputes with past due amounts and unapplied credits
Project Coordinator/Telecom Recruiter (Contract Assignment)
GW Communications
05.2018 - 07.2018
- - Coordinate and contact with telecom contractors for the Verizon project in El Paso, TX
- - Attend weekly meetings to provide updates and status reports for the contractors working on the Verizon project
- - Enroll new contractors by providing the proper forms to complete so that we can put the contractors in the field to work
Project Coordinator (Contract Assignment)
Davaco
10.2017 - 03.2018
- - Review and address project scopes for various billing and tile inquiries
- - Audit purchase order summary reports for to determine new sites to add to the master tracker
- - Enter, review and update additional billing reports to be reviewed and submitted for approval in the Oracle accounting program
- - Establish the budget amount on each NSN (National Store Number) based on the site and scope requirements
- - Assist in order materials or tiles from contracted providers in order to fulfill the project scope requirements at the request of the client
- - Assist in making calls and to send emails to site owners and managers regarding any upcoming installation work
- - Compare and contrast material expenses and amounts from numerous vendors in order to allocate the necessary materials needed for each site and the overall cost with the site true up process
Mortgage Recording Specialist (Hired for busy season)
Visionet Inc.
10.2016 - 01.2017
- -Review mortgage and loan documents per county requirements for recording purposes
- -Calculate accurate amounts to finance recording transactions for multiple clients
- -Address and correct any issues with rejections to previously sent documents
Mortgage Closing Coordinator (Contract Assignment)
Mortgage Connect
02.2016 - 07.2016
- - Review loan and title documents for refinance closing packages for our client Wells Fargo
- - Clear conditions pertaining to any outstanding liens against the borrower on their property
- - Setup and enter information regarding HUD-1 settlement statements for approval
- - Put together and completed closing packages containing pertinent information regarding the closing for the borrowers to sign for funding.
Mortgage Title Closing Coordinator / Order Entry / Processor
BCHH
10.2014 - 02.2016
- - Review loan and title documents for closing packages
- - Clear conditions pertaining to any outstanding liens against the borrower on their property
- - Prepare the HUD-1 Settlement statements with information received from the borrower and lender to be sent for review and approval
- - Coordinate the loan closings by communicating with the borrowers, loan officers and notaries
- - Set and enter new title order requests from lenders in addition to property and lien searches
- -Upload documents to clear conditions and communicate with lenders and borrowers for mortgage processing
Project Coordinator (Contract Assignment)
Crown Castle
10.2013 - 03.2014
- - Clear conditions for Real Estate Building Plan and Zoning requests from the Real Estate Specialists to reach a notice to proceed (NTP)
- - Excellent verbal and written communications
- - Register/Track technical change orders for cost impact
- - Review and upload documents from clients such as AT&T, Verizon, Cricket, Sprint, and T-Mobile to their respected locations on the in house server and Siterra programs.
- - Communicate with zoning and building inspectors regarding the requests of adding antennas to existing cell tower locations.
- - Send out packages for the requests of building permit applications, zoning applications, construction drawings, etc to customers for their respected clients. (AT&T, Verizon, Cricket, Sprint, and T-Mobile)
- - Enter and track checking information in the check journal for building permit, zoning, and administration requests.
- - Compare and contrast material expenses and amounts from numerous vendors in order to allocate the necessary materials needed for each site and the overall cost with the site true up process
Project Coordinator/Cost Estimator (Contract Assignment)
FMHC
07.2013 - 10.2013
- - Input cost analysis data from cell tower sites from AT&T
- - Tracked down original recorded documents from the local courthouses such as deeds and leases from the original property owners
- - Provided analysis in monthly meetings regarding search rings in local markets that would provide the most optimal and efficient usage of a new cell tower site
- - Accompanied and assisted the sales reps and site managers when meeting with property and building owners to show and explain the benefits of a new tower constructed and site/tower modification on an already existing tower site.
- - Compare and contrast material expenses and amounts from numerous vendors in order to allocate the necessary materials needed for each site and the overall cost with the site true up process
- - As a residential cost estimator I would go out to neighborhoods that were provided within our search ring or search criteria, I would go out and make my assessments of residential property values based on interior and exterior structural integrity, the year it was built, current conditions based on a poor, fair or excellent condition status and then finally assess the value off of comparable properties in the neighborhood as well.
Project Facilitator Closeout/Site True Up/Profit and Loss (Contract Assignment)
Black & Veatch
10.2012 - 04.2013
- - Cost data input
- - Provide project invoices
- - Oversee all cost information through the design, construction and occupancy phases of Capital Construction Project
- - Review and scrub sites for missing documents in order to complete cell tower site construction
- - Contact vendors for documents and information missing for each site that would prevent the completion of construction to draw up documents necessary for a notice to proceed.
- - Accounting duties for the Profit and Loss Dept to compare and contrast cost of materials needed for each site for Site Acquisition, Construction, and Engineering
- - Compare and contrast material expenses and amounts from numerous vendors in order to allocate the necessary materials needed for each site and the overall cost with the site true up process
- - Maintaining and facilitating warehouse materials and equipment, along with site management and site acquisitions with storage area networks (SAN) that were available for use.
HUD Closing Prep/Mortgage Title Closing (Contract Assignment)
ValuAmerica
04.2012 - 10.2012
- - Review and complete HUD documents assigned from clients such as PNC, Bank of America, etc.
- - Complete mortgage title closeout packages prior to funding for completed refinance and new sale property mortgages.
Mortgage Loan Closing Coordinator (Contract Assignment)
Real Advantage LLC
02.2011 - 11.2011
- - Receive closing instructions from various lenders an prepare settlement statements for signing
- - Send out closing documents to notaries once HUD’s are completed and approved and advise notaries of any special instructions that are needed
- - Correct and revise all recording rejections, work with various parties (clients, lenders, borrowers) to resolve any issues as needed
- - Handle all recording service clients who only have us record documents for them
- - Handle invoicing for all recording service clients, receive and track payments
- - Research and investigate title issues such as old mortgages, judgments, tax liens, etc
- - Provide assistance in the policy department by sending out policy packets to out of state vendors and following up with status updates from vendors
Mortgage Processor
PNC Mortgage, a Division of PNC Bank, NA
12.2009 - 08.2010
- - Clear mortgage conditions on new loans ranging from refinancing to purchase sales
- - Communicate with loan officers and underwriters to see about status updates with the mortgage files
- - Contact borrowers to inform them of current status about their file and any additional information needed to accelerate the processing procedures
- - Send purchase and refinance files to our closing department for final review before the file was officially closed.
Sr. Call Center Specialist/Investment Banker/Credit Counseling
Merrill Lynch Financial Corp
01.2007 - 03.2009
- - Assisted customers who are experiencing financial troubles and are unable to maintain payments on their current mortgage account that are 2 or more payments past due
- - Maintained high level of professionalism while offering assistance to customers who experienced financial setbacks or hardships
- - As a member of the 60/90 Day Team we offered financial advice that may be beneficial to the customer and assist in the development in bringing their loan current
Senior Level Sub-Prime Mortgage Account Adjuster
National City Home Loan Services
03.2006 - 12.2006
- - Specialized in working with customers who are experiencing financial difficulties in maintaining payments on their mortgage account
- - A member of the Early Payment Default team who maintained a high level of professionalism while working with customer accounts that ranged from 30-90 days past due.
- - Utilized additional research tools such as WorldCom, SCI and other various research tools from the internet or loan documents to locate customers who we’ve never spoke
Mortgage Recording Department/PHL Express Equity
National Real Estate Information Services
07.2004 - 03.2006
- - Enter and process mortgages from abstractors from multiple counties and states nationwide - Process spreadsheets that show daily mortgage recordings and payments from mortgage branches
- - Handle and address any inbound calls for N.R.E.I.S that relate to issues with mortgage recordings, missing checks, or improper mortgage filing
- - Ensure that documentation is completed for any workers' compensation claims, short term or long- term disability claims
Account Representative
OSI
09.2003 - 05.2004
- - Handle inbound credit collection calls for Texas based utility companies, through outsourcing company networks
- - Review accounts and assist in establishing payment arrangements for customer, in accordance with company guidelines
- - Handle all calls to meet Insight statistics for handle time, hold time, and production time
- - Adhere to both company and client guidelines to handle calls, calls recorded and monitored
Sub-Prime Mortgage Account Adjuster
National City Home Loan Services
12.2001 - 07.2003
- - Maintained strict level of professionalism while assisting customers with payment arrangements on delinquent accounts
- - Serviced both inbound and outbound calls
- - Managed collection on accounts from 30 up to 120 in arrears
Education
Bachelor of Science -
Alan Kells School of Real Estate
Pittsburgh, PA01.2005
Bachelor’s Degree - Graphic Design and Specialized Technology
International Academy of Design and Technology
Pittsburgh, PA01.2002
Skills
- - Proficient in Windows 7, 8, 10, MS Office, MS Word, MS Excel, MS Outlook, MS Powerpoint, MS Teams, MS Onenote, Oracle, SAP, Sharepoint, Siterra, Primavera, Citrix, Adobe Photoshop, Adobe Premiere, Adobe Illustrator, Macromedia Flash, 3-D Studio Max
- - Excellent oral and written communication skills - Commitment to quality customer service – Self-motivated with leadership aptitude abilities
- - Several years of experience in working with and testing cellular network equipment that range from DS networks, RF Circuit Operational knowledge and RF Simulation tools along with a varying knowledge of Spectrum and Network Analyzers
- Goal setting
- Notetaking and documentation
- Client advocacy
- Accurate recordkeeping
- Telephone communication
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
- Resource utilization
- Record preparation
- MS office expertise
- Detail orientation
- Ongoing client support
- Customer expectation management
- Program follow-up and assessment
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
Timeline
Service Coordinator II - (Contract Assignment)
Convergint
03.2024 - Current
Business Administrator/Administrative Assistance - (Contract Assignment)
Veritiv/High Voltage Maintenance
10.2023 - 02.2024
Project Coordinator – Bridge Forms (Contract Assignment)
LB Foster
02.2023 - 07.2023
Project Coordinator/Budget Analyst/Pre-Construction and Construction Team (Contract Assignment)
Crown Castle
06.2022 - 01.2023
Project Coordinator/Credit Analyst/Credit Auditor/Freight Payment Team Auditor (Contract Assignment)
PPG Inc
05.2021 - 06.2022
Project Coordinator/Billing Coordinator Financial Cost Analyst (Contract Assignment)
Amcom Systems
10.2019 - 06.2020
Project Coordinator/Credit Analyst/Specialist (Contract Assignment)
PPG Inc
02.2019 - 07.2019
Project Coordinator/Telecom Recruiter (Contract Assignment)
GW Communications
05.2018 - 07.2018
Project Coordinator (Contract Assignment)
Davaco
10.2017 - 03.2018
Mortgage Recording Specialist (Hired for busy season)
Visionet Inc.
10.2016 - 01.2017
Mortgage Closing Coordinator (Contract Assignment)
Mortgage Connect
02.2016 - 07.2016
Mortgage Title Closing Coordinator / Order Entry / Processor
BCHH
10.2014 - 02.2016
Project Coordinator (Contract Assignment)
Crown Castle
10.2013 - 03.2014
Project Coordinator/Cost Estimator (Contract Assignment)
FMHC
07.2013 - 10.2013
Project Facilitator Closeout/Site True Up/Profit and Loss (Contract Assignment)
Black & Veatch
10.2012 - 04.2013
HUD Closing Prep/Mortgage Title Closing (Contract Assignment)
ValuAmerica
04.2012 - 10.2012
Mortgage Loan Closing Coordinator (Contract Assignment)
Real Advantage LLC
02.2011 - 11.2011
Mortgage Processor
PNC Mortgage, a Division of PNC Bank, NA
12.2009 - 08.2010
Sr. Call Center Specialist/Investment Banker/Credit Counseling
Merrill Lynch Financial Corp
01.2007 - 03.2009
Senior Level Sub-Prime Mortgage Account Adjuster
National City Home Loan Services
03.2006 - 12.2006
Mortgage Recording Department/PHL Express Equity
National Real Estate Information Services
07.2004 - 03.2006
Account Representative
OSI
09.2003 - 05.2004
Sub-Prime Mortgage Account Adjuster
National City Home Loan Services
12.2001 - 07.2003
Bachelor’s Degree - Graphic Design and Specialized Technology
International Academy of Design and Technology
Bachelor of Science -
Alan Kells School of Real Estate