William Paul Schuman
Richboro ,PA
Summary
Dynamic leader with a proven track record at HPT Pharma / Americend, enhancing operational efficiency and customer satisfaction. Expert in purchase order management and adept at problem-solving, I significantly improved ordering accuracy and reduced customer complaints. Skilled in fostering team collaboration and negotiating with suppliers, achieving notable cost savings.
Overview
21
21
years of professional experience
Work History
Shipping and Receiving Manager
OP.Schuman & Sons / Ameripak
04.2004 - 05.2025
- Assisted in the development of annual budgets for the parts department by analyzing historical data and projecting future requirements based on anticipated demand patterns.
- Streamlined the ordering process for better accuracy and faster turnaround times, resulting in improved customer experiences.
- Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
- Organized regular promotional events and special offers to drive increased sales activity within the department.
Customer Service Manager
HPT Pharma/ Ameripak
01.2018 - 05.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Purchasing Manager
HPT/Americend
01.2019 - 05.2025
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
Education
Associate of Science - Show Production
Full Sail University
Winter Park, FL08.2003
Skills
- Receiving processes
- Problem-solving
- Purchase order management
- Warehouse operations
Timeline
Purchasing Manager
HPT/Americend
01.2019 - 05.2025
Customer Service Manager
HPT Pharma/ Ameripak
01.2018 - 05.2025
Shipping and Receiving Manager
OP.Schuman & Sons / Ameripak
04.2004 - 05.2025
Associate of Science - Show Production
Full Sail University