Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Paula Coppola

Philadelphia

Summary

Dedicated Patient Service Representative and Surgical Procedure Specialist experienced in managing front office operations and patient scheduling / procedures within healthcare settings. Improved office workflows and enhanced patient satisfaction through effective communication and organizational skills. Contributed to workplace efficiency by streamlining appointment processes and reducing patient waiting times.

Overview

1
1
Certification
20
20
years of professional experience

Work History

Patient Service Representative

Thomas Jefferson Hospital Department of Urology
Philadelphia
10.2018 - Current
  • Managed patient scheduling for urology appointments efficiently.
  • Assisted patients with insurance verification and eligibility inquiries.
  • Coordinated communication between medical staff and patients effectively.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Human Resources Assistant

P.E.I. Genesis Electronics
Philadelphia
08.2006 - 09.2018
  • Assisted in recruitment processes by scheduling interviews and organizing candidate materials.
  • Coordinated new employee orientation sessions to ensure a smooth onboarding experience.
  • Managed employee records and maintained the HR database for accurate information tracking.
  • Responded to employee inquiries regarding policies, procedures, and workplace concerns promptly.
  • Facilitated performance appraisal processes by distributing forms and collecting feedback from managers.
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
  • Organized company events to enhance employee engagement and foster team collaboration.

Education

St Monica Business High School
Philadelphia, PA

Skills

  • Patient scheduling
  • Insurance verification
  • Medical record management
  • Appointment management
  • Customer relationship management
  • Team collaboration
  • Organizational skills

Certification

Certified in Epic Software

Lifeimage

Onbase

References

References available upon request.

Timeline

Patient Service Representative

Thomas Jefferson Hospital Department of Urology
10.2018 - Current

Human Resources Assistant

P.E.I. Genesis Electronics
08.2006 - 09.2018

St Monica Business High School

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Paula Coppola