- Volunteer Travel
- Participating in local clean-up initiatives
- Volunteering
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Music
- Virtual Reality
- Strategy Games
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Fundraising Events
- Reading
- Camping
- I enjoy cooking for friends and family gatherings
Paula Hilbert
Boyertown,Pa
Summary
Dynamic kitchen professional with a dedicated work ethic and strong teamwork skills, honed at Walnut Woods Retirement Community. . Proven ability to adapt under pressure while maintaining high standards of cleanliness and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Kitchen Staff
Walnut Woods Retirement Community
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Dishwasher
Gilbertsville Elementary School
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
Sr Relationship Banker
Santander Bank
04.1999 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
Cook
Aramark
08.1997 - 04.1999
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
General With Accounting Classes
Boyertown School District
Boyertown, PA06-1981
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Workstation setup
- Supply restocking
- Sanitary food handling procedures
- Safe food storage
- Food storage
- Food preparation expertise
- Recipe adherence
- Kitchen station rotation
- Sandwich assembly
- Sandwich making
- Recipe-based cooking
- Salad assembly
- Grilling and frying
- Positive attitude
- Customer service
- Team collaboration
- Dedicated work ethic
- Dishwashing
- Cleaning and sanitation
- Surface cleaning
- Cooking
- Trash removal
- Trash removal and recycling
- Time management
- Baking assistance
- Salad preparation
- Flexible and adaptable
Interests
Timeline
Sr Relationship Banker
Santander Bank
04.1999 - Current
Cook
Aramark
08.1997 - 04.1999
Kitchen Staff
Walnut Woods Retirement Community
Dishwasher
Gilbertsville Elementary School
General With Accounting Classes
Boyertown School District
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