- Volunteer Travel
- Participating in local clean-up initiatives
- Volunteering
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Music
- Virtual Reality
- Strategy Games
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Fundraising Events
- Reading
- Camping
- I enjoy cooking for friends and family gatherings
Paula Hilbert
Boyertown,Pa
Summary
Dynamic kitchen professional with a dedicated work ethic and strong teamwork skills, honed at Walnut Woods Retirement Community. . Proven ability to adapt under pressure while maintaining high standards of cleanliness and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Kitchen Staff
Walnut Woods Retirement Community
Boyertown, PA
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Dishwasher
Gilbertsville Elementary School
Gilbertsville, PA
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
Sr Relationship Banker
Santander Bank
742 East Philadelphia Avenue Boyertown, Pa 19512
04.1999 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
Cook
Aramark
Pottstown, PA
08.1997 - 04.1999
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
General With Accounting Classes
Boyertown School District
Boyertown, PA06-1981
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Workstation setup
- Supply restocking
- Sanitary food handling procedures
- Safe food storage
- Food storage
- Food preparation expertise
- Recipe adherence
- Kitchen station rotation
- Sandwich assembly
- Sandwich making
- Recipe-based cooking
- Salad assembly
- Grilling and frying
- Positive attitude
- Customer service
- Team collaboration
- Dedicated work ethic
- Dishwashing
- Cleaning and sanitation
- Surface cleaning
- Cooking
- Trash removal
- Trash removal and recycling
- Time management
- Baking assistance
- Salad preparation
- Flexible and adaptable
Interests
Timeline
Sr Relationship Banker
Santander Bank
04.1999 - Current
Cook
Aramark
08.1997 - 04.1999
Kitchen Staff
Walnut Woods Retirement Community
Dishwasher
Gilbertsville Elementary School
General With Accounting Classes
Boyertown School District