Paula Sell
Kittanning
Summary
Compassionate Patient Access Representative with expertise in patient intake management, insurance verification, and HIPAA compliance. Committed to enhancing patient experiences through effective communication and attention to detail.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Armstrong County Memorial Hospital
Kittanning
08.2012 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Coordinated patient intake processes, ensuring accurate verification of insurance information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Facilitated collection of co-pays and payments from patients at time of service, enhancing cash flow.
- Explained various admission forms and policies, acquiring signatures for consent.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and prepared registration documents for patient intake. and placed identification bands on patient.
Patient Advocate
Allegheny General Hospital
Pittsburgh
08.2025 - 03.2026
- Facilitated communication between patients and healthcare providers.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Care Center Agent
Independence Health System
Butler
06.2022 - 10.2024
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Resolved conflicts and addressed concerns to improve patient experience effectively.
- Assisted in scheduling appointments and ensuring timely follow-up communications.
- Maintained records and updated patient information in the system efficiently.
- Trained new staff on operational procedures and customer service standards.
Education
Associate of Applied Science - Medical Office Adminstration
Butler County Community College
Butler, PA 1600105-2012
Skills
- Patient registration
- Insurance verification
- Eligibility determination
- Patient identity verification
- Intake assessment
- Payment collection
- Appointment scheduling
- Scheduling coordination
- Admissions registration
- Diagnostic scheduling
- Electronic health records
- HIPAA compliance
- Health insurance knowledge
- Patient check-in
Timeline
Patient Advocate
Allegheny General Hospital
08.2025 - 03.2026
Care Center Agent
Independence Health System
06.2022 - 10.2024
Patient Access Representative
Armstrong County Memorial Hospital
08.2012 - Current
Associate of Applied Science - Medical Office Adminstration
Butler County Community College