Paula Theorgood

Provide daily care and support to clients, enhancing their quality of life and independence.

• Develop personalized care plans, resulting in improved client satisfaction and well-being.
• Collaborate with healthcare teams to ensure comprehensive care, fostering a supportive environment.
• Developed new activity programs tailored to client interests, promoting social interaction and meaningful engagement within the community.
• Provided compassionate care to clients, ensuring comfort and dignity while fostering trusting relationships.

• Implemented disciplinary protocols, improving inmate behavior and reducing conflicts.
• Managed emergency situations, maintaining facility order.
• Collaborated with officers for effective teamwork in high-stress settings.
• Maintained detailed records, ensuring accurate inmate tracking.
• Conducted inspections, enhancing security and incident response.
• Demonstrated empathy and understanding while engaging with inmates, fostering trust and promoting a rehabilitative atmosphere.
• Engaged with inmates to build trust and rapport, fostering a rehabilitative environment that encouraged positive behavioral changes.

• Provided compassionate care to clients, enhancing daily living quality through personalized support.
• Assisted in daily activities, achieving improved client satisfaction and comfort.
• Collaborated with healthcare teams to ensure comprehensive care plans were effectively implemented.
• Monitored client health, identifying and addressing issues promptly to prevent complications.
• Maintained accurate records, contributing to efficient care management and continuity.

• Prepared bid solicitation documents, enhancing supplier evaluation accuracy.
• Reviewed contracts, improving compliance and reducing errors.
• Streamlined negotiations, accelerating contract approvals.
• Facilitated communication for timely contract sign-offs.
• Developed templates, expediting contract drafting.
• Streamlined bid document preparation, reducing turnaround time and enhancing proposal clarity for stakeholders.

• First point of contact for Small Businesses/Self-Employed taxpayers when inquiring about payment options on outstanding tax balances.
• Addressed taxpayer inquiries, enhancing compliance with detailed tax guidance.
• Analyzed records for accurate payment advice, ensuring informed taxpayer decisions.
• Improved inquiry response time, contributing to measurable service quality enhancements.

• Handled high-volume calls, ensuring swift resolutions and enhancing client satisfaction.
• Recorded customer interactions meticulously, facilitating seamless follow-ups.
• Assisted in setting up online banking, improving user experience for new clients.
• Streamlined call handling processes, achieving noticeable results in reducing average call times while maintaining service quality.

• Audited payroll for 401K accuracy, ensuring compliance and precise financial records.
• Verified paycheck data, maintaining a 100% accuracy rate in employee benefit calculations.
• Imported large datasets into Excel, enhancing data analysis efficiency and precision.
• Executed thorough reviews of employee benefits, ensuring meticulous adherence to regulatory standards and minimizing errors.

• Managed data comparisons using Excel V-Lookup, enhancing accuracy and efficiency.
• Verified and processed invoices in ReadSoft, ensuring timely payments.
• Updated vendor profiles in Vendor Master, maintaining accurate supplier information.
• Improved invoice identification in ReadSoft, optimizing system productivity.
• Streamlined invoice filing and payment tracking, enhancing processing speed.

• Assisted in month-end closings, streamlining finance workflows.
• Prepared daily reports, ensuring accurate billing updates.
• Verified vendor invoices, supporting AP database integrity.
• Uploaded documents to SharePoint for organized access.
• Improved customer satisfaction with timely invoice processing.
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• Managed onboarding, ensuring compliance and smooth integration for new hires.
• Entered and verified HR data, maintaining 100% accuracy in employee records.
• Developed orientation programs, enhancing new employee understanding of roles.
• Created and distributed offer packages, ensuring timely and accurate delivery.
• Resolved employee inquiries efficiently, improving response time and satisfaction.

• Resolved customer complaints, enhancing satisfaction through timely, empathetic support.
• Collaborated with teams to address root causes, implementing effective long-term solutions.
• Maintained detailed records of interactions for training and quality assurance purposes.
• Assisted customers with product selection and order processing, ensuring excellent servic.