Paulin Esther
Philadelphia
Summary
Highly organized Administrative Assistant with experience in scheduling, payroll support, customer service, and data management within home care and city government settings. Skilled in handling high-volume communication, maintaining accurate records, and supporting HR, hiring, and onboarding processes. Known for strong attention to detail, professionalism, and the ability to manage multiple tasks in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Number one home care services
01.2025 - Current
- Managed high-volume calls and served as the primary point of contact for caregivers, clients, and service coordinators, ensuring timely support and clear communication
- Created, updated, and adjusted caregiver schedules, including coverage changes, call-outs, and emergency staffing needs
- Entered and maintained accurate employee and client information in HHAeXchange, including address changes, phone numbers, authorizations, and service updates
- Participated in the hiring and termination process, assisting with onboarding, documentation collection, compliance checks, and exit procedures
- Communicated payroll issues, corrections, and policy updates to staff, ensuring compliance with agency and state regulations
- Sent weekly agency-wide emails regarding new policies, procedural updates, and important announcements
- Maintained organized digital and physical records in alignment with HIPAA and agency compliance standards
Administrative Assistant/Internship
Mount Vernon Manor
10.2024 - 12.2024
- Handled incoming calls, took messages, and directed callers to appropriate staff.
- Maintained organized digital and physical files and case records.
- Assisted individuals in housing crisis by completing applications and gathering required information.
- Welcomed clients and visitors and connected them with the appropriate service areas.
- Supported staff with project timelines, resource distribution, and community support tasks, including organizing food, clothing, and hygiene supplies.
Payroll Assistant/Internship
City of Philadelphia
05.2024 - 08.2024
- Ensured accurate and timely payroll processing for employees.
- Coordinated with HR to support onboarding and payroll documentation setup.
- Responded to employee payroll inquiries with professionalism and accuracy.
- Entered and updated employee information in payroll software systems.
- Maintained confidential payroll records with attention to detail and accuracy
- Performed data entry and filing of employee documents.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06-2024
Skills
- Administrative Support
- High-Volume Calling & Customer Service
- Scheduling & Calendar Management
- Microsoft Office (Word, Excel), Google Workspace
- Onboarding & Employment Documentation
- Problem-Solving & Attention to Detail
- Client relations
- Payroll Support
- Proactive decision making
- Reliability & punctuality
Certification
NRF Certification (Business of Retail Cert.)
Additional Details
I adapt quickly to new systems, technology, and policies, and I’m comfortable handling frequent changes in schedules, procedures, and priorities.
Timeline
Administrative Assistant
Number one home care services
01.2025 - Current
Administrative Assistant/Internship
Mount Vernon Manor
10.2024 - 12.2024
Payroll Assistant/Internship
City of Philadelphia
05.2024 - 08.2024
High School Diploma -
Northeast High School