Pauline Schulz
Abington
Summary
Customer service professional, skilled in handling complex orders and ensuring timely delivery. Known for meticulous attention to detail and ability to adapt to changing customer requirements. Strong focus on team collaboration and achieving results, with reliable and flexible approach to workload management.
Experienced with managing customer orders and ensuring accurate processing. Utilizes CRM systems to maintain precise records and streamline workflows. Knowledge of handling client inquiries and resolving issues promptly, ensuring high levels of customer satisfaction.
Overview
34
34
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
04.2016 - Current
- Process customer orders accurately and efficiently using order management software.
- Assist in resolving customer inquiries through effective communication and problem-solving skills.
- Maintain up-to-date knowledge of product offerings to provide accurate information to customers.
- Support team in order fulfillment by coordinating with inventory and shipping departments.
- Document customer interactions and order details systematically for quality assurance purposes.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
Pro Account Service Associate
The Home Depot Inc
09.2019 - 09.2021
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Millwork Specialist
The Home Depot Inc
11.2016 - 09.2019
- Identified opportunities for cost savings through careful material sourcing and optimized production techniques.
- Enhanced customer satisfaction by providing expert consultation on millwork design and product selection.
Customer Service Associate
Lowes Home Improvment
11.2003 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Special Services Associate
The Home Depot Inc
04.2016 - 11.2016
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
Head Cashier
Lowes Home Improvment
07.2015 - 04.2016
- Operated cash register, processing customer transactions accurately and efficiently.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Collaborated with team members to manage peak hours and reduce wait times.
Machinist
Arch Specialties Company Inc.
01.1991 - 08.2005
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
- Manually set up machinery, lathes, and grinders.
- Properly loaded and unloaded materials in and out of machines.
- Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
- Adapted quickly to changes in project specifications, adjusting programs or setups as needed for successful execution.
Education
Computer Networking - Computer And Information Sciences
Bucks County Community College
Newtown, PA06-1996
Skills
- Empathy and patience
- Verbal and written communication
- Written and oral communication
- Skilled in [software]
- Order processing
- Accurate order fulfillment
- Status updates
- Customer engagement
- Payment processing
- Salesforce
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Adaptability and flexibility
Timeline
Pro Account Service Associate
The Home Depot Inc
09.2019 - 09.2021
Millwork Specialist
The Home Depot Inc
11.2016 - 09.2019
Customer Order Specialist
The Home Depot Inc
04.2016 - Current
Special Services Associate
The Home Depot Inc
04.2016 - 11.2016
Head Cashier
Lowes Home Improvment
07.2015 - 04.2016
Customer Service Associate
Lowes Home Improvment
11.2003 - 07.2019
Machinist
Arch Specialties Company Inc.
01.1991 - 08.2005
Computer Networking - Computer And Information Sciences
Bucks County Community College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Roy BuriRoy Buri
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Connor ScifresConnor Scifres
Lead Merchandiser at The Home Depot IncLead Merchandiser at The Home Depot Inc
Maaz AnwarMaaz Anwar
Inventory Coordinator at The Home Depot IncInventory Coordinator at The Home Depot Inc
Alexandre PardinhoAlexandre Pardinho
Small Craft Mechanic at United States Marine CorpsSmall Craft Mechanic at United States Marine Corps