Payton Durf
Carlisle
Summary
Experienced in providing exceptional guest services in busy hospitality environments. Strengths lie in communication skills, problem solving abilities and commitment to maintaining high levels of customer satisfaction. Past roles emphasized creating positive guest experiences, improving service standards, and contributing to team success. Strong understanding of hospitality industry dynamics with a focus on guest service excellence.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Guest Services Staff Member
carlisle sports emporium
Carlisle
04.2025 - Current
- Collaborated with other departments within the organization to ensure high quality service delivery.
- Processed reservations for events and activities.
- Resolved guest complaints and ensured a positive experience for all visitors.
- Collaborated with team members to enhance service delivery standards.
- Educated guests on facility rules and safety protocols effectively.
- Supported event coordination by preparing spaces for activities and gatherings.
- Managed event schedules to ensure smooth operations.
Restaurant Cashier
Chick-fil-A
Carlisle
09.2024 - 03.2025
- Collaborated with team members to ensure smooth flow of service during peak hours.
- Provided friendly customer service, fostering positive dining experiences for guests.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Delivered food promptly to tables while ensuring order accuracy.
- Maintained cleanliness of dining area by clearing tables and organizing supplies.
Cook's Assistant
Kimberly’s Cafe
Carlisle
09.2023 - 06.2024
- Maintained cleanliness and organization of kitchen workstations during meal preparation.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
- Supported inventory management by restocking supplies and reporting shortages to management.
- Collaborated with kitchen staff to streamline food preparation processes and reduce delays.
- Operated kitchen equipment safely, including mixers, ovens, and fryers for food prep.
- Provided assistance during peak hours to ensure timely meal delivery to customers.
Education
Cumberland Valley
Mechanicsburg, PASkills
- Customer service
- Event coordination
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Safety and security procedures
- Training and mentoring
- POS systems
- Multitasking
about me
- i volunteered to lead groups at Middlesex Elementary for their field day my sophomore and junior year.
- throughout my high-school years i have taken the following classes to help further my knowledge. Intro to psychology, CPR/AED first aide, relationships and self defense, and women’s studies, as well as two years of Spanish.
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Guest Services Staff Member
carlisle sports emporium
04.2025 - Current
Restaurant Cashier
Chick-fil-A
09.2024 - 03.2025
Cook's Assistant
Kimberly’s Cafe
09.2023 - 06.2024
Cumberland Valley