Pearl St. John
Arima
Summary
Versatile and customer-oriented professional with excellent communication and problem-solving abilities. Quick to adapt and eager to learn, with a strong commitment to delivering high-quality service and maintaining positive interactions in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
DIAGEO
11.2022 - 11.2024
- Promote the company’s portfolio, educate consumers about the products, and showcase the brand's quality and craftsmanship.
- Embody the spirit and values of the brands, reflecting their heritage, authenticity, and innovation.
- Engage with consumers through various channels to create meaningful interactions.
- Answer questions and provide personalized recommendations to enhance consumer experiences with the brands.
- Build relationships with customers.
- Gather data and share observations with the Diageo team to inform strategic decision-making and product development.
- Provide feedback on consumer preferences, competitor activities, and emerging trends.
Marketing Assistant
DUFRY TRINIDAD
05.2022 - 10.2022
- Create promotional, informational, and other types of photo/video productions.
- Merchandising.
- Assist the marketing team in developing and maintaining marketing projects.
- Assist with keeping the Sales Manual current in paper and electronic form.
- Maintain advertising files.
Customer Sales Associate
DUFRY TRINIDAD
06.2018 - 04.2022
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
- Maintain an awareness of all promotions and advertisements.
- Aid customers in locating merchandise and communicate their requests to management.
- Contribute to floor movement, stock change, merchandising, display maintenance, and general housekeeping duties.
- Assist in processing ads, replenishing merchandise, and monitoring floor stock using the FIFO (first in, first out) method.
Office Administrator
MULTI-GRADE HARDWARE
05.2014 - 09.2017
- Data entry on Inventory and other Purchases on Peachtree.
- Preparation of Cheques both manually and on Peachtree.
- Coding of all expenses into their relevant expense account.
- Reconciliation of Supplier Statements to ensure accuracy.
- Preparation of Excel schedules to summarize expenses.
- Assist with the stock count at Main Warehouse.
- Customer Invoicing, Payment, and Banking.
- Filling and other clerical duties.
Education
BSc. - Sociology, Marketing (Currently)
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
Trinidad And TobagoCertificate - Marketing
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
02.2023
Certificate - Conversational Spanish
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
03.2022
Certificate - Introduction to Psychology
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
03.2021
Computer Literacy for the Workplace -
SITAL COLLEGE OF TERTIARY EDUCATION LIMITED
10.2019
Caribbean Secondary Education Certificate (CSEC) -
NORTHEASTERN COLLEGE
06.2009
Skills
- Team Collaboration
- Problem Solving
- Planning
- Multitasking
- Creative Thinking
- Goal-Oriented
- Time Management and Prioritization
- Customer Service Excellence
- Communication and Interpersonal Skills
Timeline
Brand Ambassador
DIAGEO
11.2022 - 11.2024
Marketing Assistant
DUFRY TRINIDAD
05.2022 - 10.2022
Customer Sales Associate
DUFRY TRINIDAD
06.2018 - 04.2022
Office Administrator
MULTI-GRADE HARDWARE
05.2014 - 09.2017
Certificate - Marketing
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
Certificate - Conversational Spanish
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
Certificate - Introduction to Psychology
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
Computer Literacy for the Workplace -
SITAL COLLEGE OF TERTIARY EDUCATION LIMITED
BSc. - Sociology, Marketing (Currently)
UNIVERSITY OF THE WEST INDIES- OPEN CAMPUS
Caribbean Secondary Education Certificate (CSEC) -
NORTHEASTERN COLLEGE
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