PEDRO ARIANO
KEY CLIENT SALES COORDINATOR
Panama,Panama
Summary
Experienced sales support specialist optimizing customer satisfaction and streamlining processes. Collaborative team player skilled in problem-solving and adapting to evolving business needs. Proficient in CRM software, effective communication, and multitasking. Recognized for reliability and a results-driven approach that consistently delivers positive outcomes.
Overview
11
11
years of professional experience
Work History
SALES SUPPORT SPECIALIST
MAERSK
Costa Del Este, Panama
08.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Developed and maintained relationships with key accounts and existing customers.
- Prepared and presented a weekly sales reports such as monthly post mortem reports and customer profiles to upper management.
- Improved 30% order processing efficiency by maintaining accurate records in CRM - SAP systems and tracking customer interactions.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
KEY CLIENT SALES COORDINATOR
SEALAND MAERSK
01.2022 - 08.2023
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
COLLECTION SPECIALIST
PHILIPS
02.2020 - 05.2022
- Implemented quality control measures to identify discrepancies in datasets, resulting in cleaner, more reliable information.
- Streamlined 10% data collection processes for increased efficiency and reduced errors.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
BILLING SPECIALIST
GRAINGER
10.2018 - 01.2020
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Coordinated with sales representatives to address any billing disputes or issues effectively.
- Supported cash flow management through timely invoicing and diligent collection efforts.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
SALES MANAGER
ALORICA
07.2015 - 08.2018
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Expanded market share within the region by identifying 50% growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
SALES REPRESENTATIVE
ALORICA
08.2013 - 03.2015
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
Education
BUSINESS ENGINEERING - Engineering
INTER-AMERICAN UNIVERSITY OF PANAMA (UIP)
Panama City, Panama 12.2023 - 12.2023
Skills
Complaint resolution
Sales strategy development
Customer relationship management
Effective negotiation
Performance tracking
CRM software proficiency
Personal Information
- ID Number: 003-720-35
- Date of Birth: 08/29/87
Timeline
BUSINESS ENGINEERING - Engineering
INTER-AMERICAN UNIVERSITY OF PANAMA (UIP)
12.2023 - 12.2023
SALES SUPPORT SPECIALIST
MAERSK
08.2023 - 06.2024
KEY CLIENT SALES COORDINATOR
SEALAND MAERSK
01.2022 - 08.2023
COLLECTION SPECIALIST
PHILIPS
02.2020 - 05.2022
BILLING SPECIALIST
GRAINGER
10.2018 - 01.2020
SALES MANAGER
ALORICA
07.2015 - 08.2018
SALES REPRESENTATIVE
ALORICA
08.2013 - 03.2015
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