Pedro Machaqueiro
Easton
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Advisor
Conicelli Nissan
08.2022 - 11.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Sussman Automotive
06.2020 - 08.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Wastewater Treatment Plant Operator
NAWC Envirotmental
06.2017 - 06.2020
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Managed chemical inventory levels, liaising with suppliers to maintain adequate stock for uninterrupted plant operations.
- Conducted routine laboratory tests to monitor water quality parameters, adjusting treatment processes accordingly for optimal results.
- Prepared detailed reports documenting daily operations data, trend analysis, and recommendations for continuous improvement opportunities within the facility.
Education
High School Diploma -
Father Judge
Philadelphia, PABachelor of Arts - Industrial Design
University Of The Arts
Philadelphia, PASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Flow meter monitoring
- Pump stations
- Hazardous material handling
- Plant inspection procedures
Languages
Portuguese
Native or Bilingual
Timeline
Service Advisor
Conicelli Nissan
08.2022 - 11.2024
Service Advisor
Sussman Automotive
06.2020 - 08.2022
Wastewater Treatment Plant Operator
NAWC Envirotmental
06.2017 - 06.2020
High School Diploma -
Father Judge
Bachelor of Arts - Industrial Design
University Of The Arts
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