Pedro Rivera

• Improved system performance by identifying and resolving technical issues in a timely manner.
• Completed software updates and assessed security patches for optimized computer use.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Collaborated with executive team to define business requirements and systems goals.
• Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
• Researched software and systems products to determine purchase recommendations.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Optimized server efficiency through virtualization techniques and capacity planning.
• Provided solutions for system administration, networking, and hardware.
• Configured and patched new equipment, documenting successful techniques and lessons learned.
• Managed server environments using HyperV, STIG, GPO, and IDRAC.

· Setup and configure new end user equipment including Windows laptops, mobile devices, printers, copiers, VTC units, VoIP phones and other peripherals

· Perform daily checks with customers and their support staff

· Provide end user equipment life cycle replacement for facility IT equipment

· Silent Install software via PowerShell scripts to remote users

· Track and document enterprise incidents in ServiceNow

· Trained new personnel on best practices to efficiently resolve incidents

· Create/Delete accounts or enterprise devices in Active Directory

· Accessed privileged accounts via VM environments

· Troubleshoot any connectivity issues within the enterprise

Responsible for providing operations and maintenance support on proprietary Air Force equipment in a high tempo 24/7 mission critical environment

· Maintained mission readiness for proprietary Air Force equipment

· Performed network collection and monitoring operations

· Troubleshoot and resolved network software and hardware issues on a tactical ground processing

system

Complex, multifaceted role encompassing analytical, consultative and security management functions, in support of a cutting-edge technical environment

· Promoted a culture of quality, best practice and continuous improvement

· Facilitated the secure communication of classified information by maintaining the integrity of rolling crypto

· Leveraged expertise to maintain site communication between ship and shore

· Subject matter expert on developing and delivering targeted training

· Oversaw spectrum management to prevent inadvertent jamming of frequencies

· Configured external peripherals, workstations, network connectivity and operating system software

· Setting up, deploying and administering cryptologic tactic systems

· Blended technical expertise with strategic vision to facilitate the maintenance of 50+ messaging connections to both Joint Chief of Staff and Intelligence Community messaging customers

· Proactively monitored relevant traffic metrics across each circuit to identify deviations from the norm and capitalize on opportunities to improve efficiency and security

· Prepared for and input into monthly Continuity of Operations Plan (COOP) meetings to discuss methods for improving the longevity of devices and develop catastrophe plans

Performed tier 2 troubleshooting of network connection issues; gathering requirements, diagnosing problems and implementing effective resolutions to restore full functionality

· Developed and evolved technical documentation

· Created a repository of information to inform future troubleshooting efforts, while standardizing processes/quality