PEDRO PABLO FLORES DOMINGUEZ
Reading
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
11
11
years of professional experience
Work History
Network Support Assistant
ARS PALIC
02.2018 - 11.2018
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Technical Support
ARS PALIC
01.2008 - 08.2017
- Configured hardware and granted system permissions to new employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
COMPUTING - COMPUTING
UNIVERSIDAD NACIONAL PEDRO HENRIQUEZ UREÑA
DOMINICAN REPUBLIC04.2008
Skills
- Network Support
- Failure Resolution
- Hardware and Software Repair
- Software Installation
- Support Services
- Network Configuration
- Data Backup
Accomplishments
- ESTUDIOS REALIZADOS
- Secundarios: Colegio Mahatma Gandhi
- Universitarios: Licenciatura en Informática (UNPHU)
- Diplomado: Aseguramiento de la calidad de los procesos y
- Productos de Software
- OTRAS HABILIDADES
- Curso de informática Técnico Superior manejo de Windows (NT, Win2k, Winxp)(astercom)
- Curso de informática Reparación de computadoras
- Curso de informática en Instalación y Soporte Redes Locales LAN
- (Inforedes)
- Curso Informática en Integración de Redes con TCP/IP (Inforedes)
- Curso de informática en manejo de páginas Web, (Dreamweaver, HTML) (ici)
- Certificación A+ Hardware y Software (Inforedes)
- Curso de Ingles Nivel Avanzado Conversación 2 (The English Center)
- Curso de Informática Server + (inforedes)
- Capacitación en Citrix (ARS PALIC)
- CCNA Cisco Certified Network Asociate (ITLA)
- Capacitación en Onbase (ARS PALIC)
- EXPERIENCIA LABORAL
- Soporte de Redes Y Telefonía Departamento Informática de la Universidad
- Nacional Pedro Henríquez Ureña (UNPHU)
- Soporte Redes Lan políticas en dominios bajo Windows 2003 R2 en la
- Empresa Múltiples servicios técnicos del caribe (Multistec)
- Soporte Técnico General Help Desk, a usuarios finales, servidores, Redes
- Grupo BHDleon ARS PALIC
- (Actualmente)
- Analista de redes configuración e instalación de router y switch Grupo
- BHDleon ARS PALIC
- (Actualmente).
Computer repair.
installation and configuration of the operating system
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Network Support Assistant
ARS PALIC
02.2018 - 11.2018
Technical Support
ARS PALIC
01.2008 - 08.2017
COMPUTING - COMPUTING
UNIVERSIDAD NACIONAL PEDRO HENRIQUEZ UREÑA
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