Penelope Witosky

• Trained and mentored teller staff on best practices for member services and transaction accuracy.
• Conducted regular audits of cash drawers.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits.
• Replenished/Balanced ATM weekly.
• Assisted Members with account inquiries, resolving issues promptly to ensure satisfaction.
• Created teller schedule.
• Counted, verified and handled business deposits.
• Cross-sold credit union products.
• Processed Member transactions and requests by providing exceptional customer service.

• Supervised daily teller operations, ensuring compliance with credit union policies and procedures.
• Trained and mentored new tellers on teller service best practices and transaction processes.
• Assisted in resolving member inquiries, enhancing overall member satisfaction.
• Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
• Balanced cash drawer daily.'
• Balanced Vault.
• Educated customers on use of banking website and mobile apps.
• Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
• Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.

• Enhanced customer relationships with personalized service and

addressing individual concerns promptly.

• Assisted with the opening and closing of accounts
• Assisted in the opening of new debit cards and checking accounts for Members.
• Maintained compliance with federal regulations and credit union policies during daily operations, ensuring risk management.
• Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
• Identified potential fraudulent activity, implementing security measures to protect Members' accounts.
• Assisted members with account inquiries and transaction processing to enhance customer service experience.

• Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
• Balanced cash drawer daily.
• Disbursed cash and checks accurately.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
• Identified sales opportunities to cross-sell credit union products