Penny Bourquin
Coatesville
Summary
Detail-oriented front desk receptionist with strong telephone etiquette and customer relationship management skills. Proven ability to manage office operations and maintain accurate records, ensuring a positive experience for clients and colleagues.
Overview
7
7
years of professional experience
Work History
Library Assistant
Collegium Charter School
Exton
2022.10 - Current
- Managed circulation desk operations to facilitate seamless check-outs and returns of materials.
- Maintained accurate records of circulation activities to support inventory management and patron follow-up.
- Provided technology assistance to enhance student proficiency with computers and educational software.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
Front Desk Receptionist
Collegium Charter School
Exton
2019.03 - Current
- Answered incoming calls and redirected callers to appropriate personnel or department.
- Managed incoming calls, directing inquiries to relevant staff to ensure timely responses.
- Assisted with administrative tasks, enhancing office operations and workflow.
- Monitored visitor access control systems, issuing identification badges to maintain security protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
Instructional Assistant
Collegium Charter School
Exton
2019.03 - 2022.10
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Supported students with diverse learning needs during instructional time.
- Monitored student progress, providing targeted feedback to strengthen understanding.
- Assisted teachers in providing accommodations for students who need additional support.
- Conducted assessments and tutoring sessions tailored to support individual student needs.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided classroom support throughout planned instruction and individual lessons.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Graded assignments and tests, documenting results to track student performance.
Education
Certificate of Travel Management - Tourism And Travel Management
ACT Travel School
Phoenix, AZ1987-06
High School Diploma -
Morenci High School
Morenci, AZ1985-05
Skills
- Customer relationship management
- Visitor management
- Office administration
- File management
- Data entry
- Telephone etiquette
- Client communication
- Attention to detail
Timeline
Library Assistant
Collegium Charter School
2022.10 - Current
Front Desk Receptionist
Collegium Charter School
2019.03 - Current
Instructional Assistant
Collegium Charter School
2019.03 - 2022.10
Certificate of Travel Management - Tourism And Travel Management
ACT Travel School
High School Diploma -
Morenci High School