Penny L. Deckard
Millerstown,PA
Summary
Dynamic Health Information/Credentialing Manager with a proven track record at Select Medical Rehabilitation Services, excelling in quality improvement and teamwork. Demonstrated expertise in healthcare compliance and relationship building, achieving insurance metric goals, and leading a team of 35, including 10 practitioners, to enhance productivity and maintain data privacy.
Overview
11
11
years of professional experience
Work History
Health Information/Credentialing Manager
Select Medical Rehabilitation Services
09.2016 - Current
- Collaborated closely with practitioners and their support staff to improve quality of patient records documentation.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented innovative solutions to streamline workflow, optimizing productivity within the Health Information Management department. Internal company benchmark for documentation requirements in 2016 at 80%. Over past seven years at 95-98% compliance.
- Effectively managed release of information requests, safeguarding patient privacy while adhering to legal requirements for disclosure purposes.
- Championed a culture of excellence within the Health Information Management department, setting performance expectations for regulatory documentation requirements and providing regular feedback to team members. Resulted in exceeding 90% benchmark over a 6 year period.
- Navigated complex regulatory landscapes, ensuring successful completion of audits and compliance reviews by overseeing meticulous preparation efforts.
- Collaborated with interdisciplinary teams to establish best practices for maintaining accurate and timely medical records across the organization.
- Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
- Ensured compliance with federal and state regulations by staying current on industry standards and updating organizational policies accordingly.
- Currently in CMS Review Choice Demonstration initial period. CMS requires 80%. Current results are 97.6% compliance.
Office Manager
UPMC Good Hope Family Physicians
08.2013 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed and provided training to a staff of 35 with 10 practitioners.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Met and exceeded insurance metric goals set for quality improvement measures.
Education
Bachelor of Science - Health Information Management
York College of Pennsylvania
York, PA05.1998
Skills
- Quality Improvement
- Teamwork and Collaboration
- Excellent Communication
- Relationship Building
- Adaptability
- Epic Systems
- Accurate Documentation
- Healthcare compliance
- Data privacy
Timeline
Health Information/Credentialing Manager
Select Medical Rehabilitation Services
09.2016 - Current
Office Manager
UPMC Good Hope Family Physicians
08.2013 - 09.2016
Bachelor of Science - Health Information Management
York College of Pennsylvania
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