Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Peter Cowman

Camp Hill

Summary

Dynamic and reliable sales associate with a proven track record at Boscov's, excelling in consultative sales and customer service. Recognized for building strong customer relationships and achieving sales targets through effective product merchandising and engaging displays. Skilled in inventory management and fostering teamwork, consistently delivering exceptional shopping experiences.

Overview

9
9
years of professional experience

Work History

Shoe Sales Associate

Boscov's
04.2019 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other departments.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed strong rapport with customers and created positive impression of business.
  • Built relationships with customers to encourage repeat business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained flexible 40hr/week work schedule in order to meet the needs of business and coworkers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Support teamwork by assisting in training and development of fellow associates.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Promoted in-store credit opportunities to work towards meeting set sales quotas.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Garden/Patio Sales Associate

Boscov's
10.2018 - 04.2019
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted in building display models of garden/patio furniture.
  • Contacted receiving department when customers arrive for product pick up.


Receiving Associate

Bon-Ton
08.2016 - 06.2018
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Education

High School Diploma -

Camp Hill High School
100 S 24th St, Camp Hill, PA 17011
06-2016

Skills

  • Sales promotions
  • Consultative sales
  • Hospitality and accommodation
  • Organization
  • Customer service
  • Footwear fitting
  • Promotions
  • Product merchandising
  • Stock replenishment
  • Department organization
  • Returns handling
  • Display building
  • Teamwork
  • Communication
  • Inventory Management

Accomplishments

  • Being able to improve and grow within each new department that I have worked in.
  • Achieved excellent customer service reputation through effectively helping with customers.
  • Achieved reliable reputation by completing manager given tasks with accuracy and efficiency.

Languages

English
Native or Bilingual

Timeline

Shoe Sales Associate

Boscov's
04.2019 - Current

Garden/Patio Sales Associate

Boscov's
10.2018 - 04.2019

Receiving Associate

Bon-Ton
08.2016 - 06.2018

High School Diploma -

Camp Hill High School

Similar Profiles

CREATE PROFILE
Peter Cowman