Philip Ngo
Elkins Park
Summary
Detail-oriented IT Intern with experience in technical support, incident response, and hardware installation. Proven track record in team collaboration and effective problem resolution within educational environments.
Overview
4
4
years of professional experience
Work History
IT Student Worker
Temple University, EISM
Philadelphia
02.2024 - Current
- Assisted IT staff with hardware installations and configurations to ensure operational readiness.
- Provided technical support to students and faculty via help desk tickets.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Managed user accounts in Active Directory and Exchange Server to maintain secure access.
- Delivered technical support to users through effective troubleshooting and problem resolution.
Shift Leader
Cafe Soho
Philadelphia
12.2021 - 04.2024
- Supervised daily operations and coordinated staff during peak shifts to ensure smooth workflow.
- Organized work environment by effectively delegating tasks to optimize team performance.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Assisted in training new employees on shift operations.
- Utilized POS systems efficiently for order processing and inventory management.
Education
Bachelor of Science - Cyber Security
Temple University
Philadelphia, PA03-2027
Skills
- Technical support
- Incident response
- Hardware installation
- Problem resolution
- Client support
- Team collaboration
Timeline
IT Student Worker
Temple University, EISM
02.2024 - Current
Shift Leader
Cafe Soho
12.2021 - 04.2024
Bachelor of Science - Cyber Security
Temple University