Philip J. Trouten Jr.

Responsibilities:

• Continued with Business Analyst responsibilities
  
• Coordinate with the product manager to determine project scope
• Create tickets for the work included in the project
• Assist the development team in estimating tickets
• Set deadlines based on resource availability
• Assign tickets to the development team
• Monitor project progress and manage scope change through completion
• Communicate progress with the product manager

• Manage profits and expenses through QuickBooks
• Responsible for paying monthly and quarterly taxes
• Marketing through social media
• Created and maintain company website

• Communicate with customer success and sales teams to understand the expectation of clients
• Write requirements detailing application changes and enhancements
• Create mock-ups based on requirements
• Research trends to improve applications
• Assist in prioritizing development work based on available resources

• Quality Assurance testing across multiple environments for multiple programs, applications, and websites
• Created, maintained, and executed test plans and test cases against our products
• 
  
• Estimated testing efforts
  
• Analyzed and communicated test results
  
• Logged and described issues discovered during testing
  
• Interacted with developers to resolve issues discovered during testing
  

• Provide daily direction and communication to team members
• Provide statistical and performance feedback to team members
• Responsible for staffing and time tracking
• Continue customer service representative duties

• Resolve product or service problems provided by clients
• Answer daily phone calls and emails from clients
• Maintain customer records and account information
• Recommend product upgrades to clients during interactions

• Schedule staff, delegate duties, customer service, care and maintenance of facilities
• Develop and expand youth programs
• Maintain a budget
• Secure donations to fund programs and events
• Keep accurate records of membership

• Staff local hospitals and nursing homes
• Recruit RT's, RN's, LPN's, and Nurse Aides
• Process payroll on a weekly basis
• Involved in the interviewing and hiring process