With a proven track record at Hershey Entertainment & Resorts, I succeed in customer service and Retail Operations, Running a store efficiently, and guest interactions. Demonstrated leadership in coaching teams and improving sales, and my ability to lead effectively for impactful results.
Follow Child Labor Laws by properly managing minor team members shift lengths and break times. Finding and assigning tasks to team members. Coach team members with questions, guests, returns, showing how to properly stock items on the floor, and with register etiquette on how to handle guest interactions. Provide feedback to team members. Work with Senior Supervisors and Area Managers to manage all aspects of operations.
Continue Team Member responsibilities by setting a higher example of effort and quality of work. Keep store floor stocked to liking of Area Managers. Check out guests at registers. Do Returns for Team Members when needed
Follow Coaches, Supervisors, and Area Managers directions to complete tasks on the Floor and at the Registers. When in the sweeterie answer guests questions about allergies. Refill Sweeterie cases and clean well when closing.