Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Horst

Newmanstown

Summary

With a proven track record at Hershey Entertainment & Resorts, I succeed in customer service and Retail Operations, Running a store efficiently, and guest interactions. Demonstrated leadership in coaching teams and improving sales, and my ability to lead effectively for impactful results.

Overview

1
1
year of professional experience

Work History

Retail Assistant Coach

Hershey Entertainment & Resorts
11.2024 - Current

Follow Child Labor Laws by properly managing minor team members shift lengths and break times. Finding and assigning tasks to team members. Coach team members with questions, guests, returns, showing how to properly stock items on the floor, and with register etiquette on how to handle guest interactions. Provide feedback to team members. Work with Senior Supervisors and Area Managers to manage all aspects of operations.

Retail Store Lead

Hershey Entertainment & Resorts
10.2024 - 11.2024

Continue Team Member responsibilities by setting a higher example of effort and quality of work. Keep store floor stocked to liking of Area Managers. Check out guests at registers. Do Returns for Team Members when needed

Retail and Sweeterie Team Member

Hershey Entertainment & Resorts
05.2024 - 10.2024

Follow Coaches, Supervisors, and Area Managers directions to complete tasks on the Floor and at the Registers. When in the sweeterie answer guests questions about allergies. Refill Sweeterie cases and clean well when closing.

Education

High School -

Eastern Lebanon County High School
Myerstown, PA

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • POS system operation
  • Complex Problem-solving
  • Sales floor organization
  • Complaint handling
  • Upselling strategies
  • Team collaboration aptitude
  • Brand representation

Timeline

Retail Assistant Coach

Hershey Entertainment & Resorts
11.2024 - Current

Retail Store Lead

Hershey Entertainment & Resorts
10.2024 - 11.2024

Retail and Sweeterie Team Member

Hershey Entertainment & Resorts
05.2024 - 10.2024

High School -

Eastern Lebanon County High School
Phillip Horst